Central Market, Operations Team Manager - DFW
H-E-B · Dallas, TX
- On site
- Full-time
- $85,000 / year
- Dallas, TX
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Job highlights
- Manage store operations and customer experience.
- Lead and develop operations and maintenance teams.
- Ensure facility maintenance and safety standards.
- Implement loss prevention strategies effectively.
- Drive business strategies into daily operations.
About the role
Operations Team Manager - DFW
Job Summary: Responsible for driving business plans and strategies into day-to-day implementation, managing an optimal customer experience, and providing operational support and facility maintenance. This role provides leadership in the absence of the General Manager and Directors.
Key Responsibilities & Essential Functions
General Store Operations
- Drives day-to-day implementation of business plans and strategies developed by the General Manager.
- Manages mid-level managers, including Operations Managers and Hourly Operations Managers.
- Acts as a subject matter expert in multiple functional areas across the store, developing guidelines and procedures.
- Leads cross-functional teams and projects, ensuring general operational standards are met.
- Monitors and addresses facility maintenance issues, ensuring prompt replacement and/or repair of interior and exterior store elements.
Customer Service and Partner Interaction
- Maintains a visible presence in the store, building customer relationships and supporting positive Partner morale and retention.
- Ensures store conditions (inside and outside) create a safe, clean, and unobstructed shopping and work environment.
- Responds to and resolves customer and partner emergency issues, requests, and concerns.
Maintenance and Food Safety & Sanitation
- Supervises and manages Operations Managers and the Maintenance team, ensuring budget, schedule, and performance objectives are met.
- Monitors and tracks all store maintenance issues, facility, and equipment, acting as the first responder to equipment problems.
- Ensures cooler temperatures are maintained at appropriate levels and all equipment is in safe working condition.
- Addresses customer incidents related to product safety or quality.
Loss Prevention
- Trains Operations Managers on proper loss prevention procedures and acts as the point of contact for loss prevention and enforcement issues.
- Identifies shrink opportunities and takes immediate action or reports issues to the GM.
- Maintains store security and works with law enforcement to minimize theft.
- Ensures all tills are in bookkeeping at close of business.
Other Duties
- Prepares Capital Requests, monitors store/company licenses and registrations, covers Receiving back door security, and assists with expense management and shrink opportunities.
Qualifications & Key Requirements
- Proven management and leadership experience, preferably with a combination of education (college/technical school) and experience.
- Experience in handling sensitive people issues, emergency response, theft, and other serious scenarios.
- Ability to set objectives and lead a team to accomplish business goals.
Knowledge/Skills/Abilities
- Independent prioritization and resource management.
- Clear communication and accountability.
- Strong verbal and written communication skills.
- Ability to work without supervision and make independent, business-minded decisions.
- Effective time management.
- Knowledge of Store Operations, Food Safety & Sanitation, and Equipment Maintenance documents.
- Ability to work flexible schedules, including nights, weekends, and holidays.
Education
- Successful completion of Central Market University (CMU) training is required.
Physical Demands & Working Conditions:
- Exposure to moving mechanical parts, confined spaces, cleaning chemicals, and airborne particles.
- Moderate noise level.
- Ability to lift moderately heavy loads up to 50 lbs. individually, with potential for heavier loads when team-lifting.
- Ability to bend, reach, kneel, twist, squat, stand, and walk for long periods.
- Ability to push/pull heavy loads of 75 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 03/01/2013
Key skills/competency
- Operations Management
- Team Leadership
- Customer Experience
- Facility Maintenance
- Loss Prevention
- Food Safety & Sanitation
- Budget Management
- Partner Relations
- Inventory Management
- Problem Solving
Skills & topics
- Operations Team Manager
- Store Operations
- Team Leadership
- Customer Experience
- Facility Maintenance
- Loss Prevention
- Food Safety
- Retail Management
- Hiring
- Career
How to get hired
- Tailor your resume: Highlight proven management experience, people issue handling, and emergency response.
- Showcase leadership: Emphasize ability to set objectives and lead teams to achieve business goals.
- Demonstrate key skills: Include examples of independent decision-making and clear communication.
- Prepare for CMU: Be ready to discuss your understanding and readiness for Central Market University training.
- Highlight flexibility: Mention your ability to work flexible schedules, including nights and weekends.
Technical preparation
Study store operations documentation thoroughly.,Familiarize with food safety and sanitation standards.,Understand equipment maintenance and repair basics.,Review loss prevention procedures and protocols.
Behavioral questions
Describe a time you handled a sensitive people issue.,How do you set and achieve team objectives?,Share an experience resolving an emergency situation.,How do you ensure a positive customer experience?
Frequently asked questions
- What are the key responsibilities of an Operations Team Manager at Central Market?
- As an Operations Team Manager at Central Market in DFW, you will be responsible for driving business plans, managing daily operations, ensuring an optimal customer experience, and overseeing facility maintenance. You will also provide leadership support, manage mid-level managers, and ensure safety and loss prevention standards are met.
- What qualifications are essential for the Operations Team Manager role at H-E-B?
- H-E-B seeks candidates with proven management and leadership experience, ideally with a combination of education and experience. Key qualifications include experience handling sensitive people issues, emergency response, and theft scenarios, along with the ability to lead teams and achieve business goals.
- Is Central Market University (CMU) training required for this role?
- Yes, successful completion of Central Market University (CMU) training is a required qualification for the Operations Team Manager position at Central Market.
- What kind of working conditions can I expect as an Operations Team Manager?
- The role involves exposure to moving mechanical parts, confined spaces, cleaning chemicals, and moderate noise. You'll need to lift moderately heavy loads, bend, reach, kneel, twist, squat, and stand/walk for extended periods. Flexible scheduling, including nights, weekends, and holidays, is also required.
- How important is customer service and partner interaction in this role?
- Customer service and partner interaction are critical. The Operations Team Manager is expected to have a strong presence in the store, build customer relationships, support positive Partner morale and retention, and resolve customer and Partner issues promptly and effectively.
- What is H-E-B's stance on accommodations for this Operations Team Manager job?
- H-E-B is committed to providing reasonable accommodations for individuals with disabilities to perform the essential functions of the Operations Team Manager job. If you require accommodations, you should discuss this during the application or interview process.
- Does the Operations Team Manager role involve loss prevention responsibilities?
- Yes, the Operations Team Manager plays a significant role in loss prevention. This includes training other managers on proper procedures, identifying shrink opportunities, initiating necessary calls, and working with security and law enforcement to minimize store theft.