Architect, Telecom - IT Infrastructure

@ Guthrie

Summary

The Architect, Telecom - IT Infrastructure is responsible for designing, implementing, and supporting advanced telecommunication and voice infrastructure including VoIP, SIP, PBX, CCaaS, UCaaS, and IVA to support critical healthcare operations at Guthrie. The role ensures high availability and performance for clinical systems, patient care services, and administrative functions in a complex hospital voice and communication network.

Experience

Candidates should have 5 to 7 years of experience in implementing and managing complex voice and telecommunications systems. Healthcare experience is preferred. You must have strong expertise in VoIP, SIP, PBX, unified communications (Cisco, Avaya, Microsoft Teams), contact center solutions, network design, firewall policies, and ITSM functionalities. A proven track record in a high availability, 24/7 environment is expected.

Essential Functions

• Design long-term strategies and tactical plans for telecom infrastructure.
• Oversee planning and deployment of telecom standards and changes.
• Document current architecture and provide recommendations for improvements.
• Mentor team members and act as a subject matter expert on voice and communication systems.
• Monitor industry trends and evaluate emerging technologies.

Education & Certifications

A Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field is strongly desired. Preferred certifications include CUCM and CCIE.

About Guthrie

Guthrie is a non-profit, integrated, physician-led organization operating in the Twin Tiers of New York and Pennsylvania. Joining Guthrie means becoming part of a tradition of excellence in healthcare with a commitment to serving the community.

Key skills/competency

VoIP, SIP, PBX, CCaaS, UCaaS, IVA, telecom design, ITSM, network design, healthcare IT