Head of IT and Operations

About the Role: Head of IT and Operations

Charity People are seeking a strategic and people‑centred Head of IT and Operations to join a leading NGO. This newly created role involves overseeing the global IT infrastructure, operational systems, and organisational compliance. You will guide a high‑performing team, drive service excellence, and ensure robust, secure, and efficient processes across all departments. This is an exciting opportunity for a collaborative leader who thrives in a hybrid, multi‑office environment and enjoys balancing hands‑on problem solving with strategic planning. Overseas travel will be involved.

Key Duties & Responsibilities

• Lead the overall IT and operational strategy, ensuring robust, efficient systems and seamless user support across all locations.
• Oversee IT service delivery, including KPIs/SLAs, digital security, service desk management, and hardware/software deployment.
• Ensure reliable cloud infrastructure management, business continuity, and disaster recovery planning.
• Develop and implement organisation‑wide operational policies, compliance processes, and health & safety procedures.
• Act as a focal point for data protection, security management, and global legal compliance activities.
• Manage budgets, suppliers, contracts, and third‑party service providers for both IT and operational functions.
• Provide inclusive, people‑focused leadership to the IT and operations teams, championing culture, collaboration, and continuous improvement.

Person Specification

• Extensive experience in IT and operational leadership, including managing remote and in‑person teams.
• Strong technical background (infrastructure, cloud, networks, SaaS/IaaS) with proficiency in Microsoft 365 environments.
• Exceptional organisational, planning, and prioritisation skills, with the ability to manage change in a dynamic environment.
• Skilled communicator with strong stakeholder‑management experience and a collaborative mindset.
• Experience managing budgets, suppliers, and business‑critical systems such as CRM, HR, website, and finance platforms.
• Strong analytical, problem‑solving, and decision‑making abilities, with a customer‑focused approach.

Timelines for the role

• Role will be closing on 3rd March, 2026.
• First stage interview w/c 9th March, 2026.
• Second stage in person w/c 16th March, 2026.

Candidates shortlisted for this role will be required to answer three questions which will be submitted along with the CV.

Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background.

Key skills/competency

• IT Strategy
• Operational Leadership
• Cybersecurity
• GDPR Compliance
• Team Management
• Cloud Infrastructure
• Microsoft 365
• Budget Management
• Stakeholder Management
• Business Continuity