Senior Product Manager

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.

About The Opportunity

Grubhub is seeking a technically fluent Senior Product Manager to lead the strategy of our B2B2C user journey across our business platforms that enable customer acquisition and deep loyalty with our extensive network of over 375,000 merchants nationwide. This role is vital for enabling hungry diners to effectively connect with our restaurants.

This role will drive the strategy, roadmap, and execution of how diners will discover and navigate our restaurant assortment and create exceptional experiences that drive long term loyalty.

The Impact You Will Make

• Define the product strategy for the B2C domain of the B2B business lines – including defining new opportunities and working with executive leadership, engineering, and cross-functional teams to advance specific goals and company KPIs.
• Improve our UX to help users find what they want faster, while balancing B2B requirements and partner business models.
• Owning and executing projects with vague and complex requirements by digging into details with diverse teams to create clarity. This includes ensuring that the correct problems are being solved with clearly articulated problem statements and identified goals, and taking accountability to ensure the solution achieves the defined objectives.
• Build dashboards to monitor feature performance, and independently run A/B tests to optimize conversion and retention.
• Collaborate cross-functionally with design, engineering, and business leadership – adapting communication and approach based on the audience.

What You Bring to the Table

• 5+ years of relevant work experience in digital Product Management or directly adjacent roles within an Agile environment.
• Direct experience with large-scale e-commerce platforms supporting both web and native mobile application environments, A/B testing, and data analytics.
• Data fluency and demonstrated data-driven decision-making abilities, with strong analytical and quantitative skills, utilizing data and metrics to support assumptions, recommendations, drive action, and monitor product health, including experience with SQL using queries, reports, and dashboards.
• Technical understanding for your domain of product development, demonstrating an advanced understanding at the architecture and system levels.
• Experience collaborating across various organizations such as technology, marketing, sales, operations, and finance.
• Strong UX sensibility with an eye for simplifying complex navigation and browse experiences.
• Lead with an ownership mentality, demonstrated through a track record not only of high-quality execution, but also of originating, evaluating, and building consensus around opportunities that drive business and customer impact. A proven ability to influence outcomes and people without direct reporting lines.
• Thrive with ambiguity and create clarity from chaos through written and verbal communications.
• Strong Business Acumen with an eye for the larger financial picture and impact across other teams.
• Inspire others to operate at a higher level through your own work and contributions.

Key Skills/Competency

• Product Strategy
• B2B2C User Journey
• Customer Acquisition
• Data-Driven Decision Making
• E-commerce Platforms
• A/B Testing
• SQL & Data Analytics
• UX Sensibility
• Agile Environment
• Cross-Functional Collaboration