Onboarding Associate
@ Grubhub

Hybrid
$41,000
Hybrid
Full Time
Posted 4 days ago

Your Application Journey

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @grubhub.com
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Job Details

Why Work For Us

Grubhub, part of Wonder, connects hungry diners with over 375,000 merchants nationwide. Our innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart as an industry leader in online food ordering. Join a community that innovates, solves problems, grows, works hard, and has fun.

About The Opportunity

As an Onboarding Associate, you will guide restaurants through the entire onboarding process – from initial setup and training to ensuring they are fully equipped to manage orders and optimize their presence on our platform.

The Impact You Will Make

  • Manage end-to-end restaurant onboarding ensuring timely partner activation.
  • Configure accounts and check menu quality using internal tools.
  • Proactively reach out to restaurant owners and troubleshoot integration issues.
  • Collaborate cross-functionally with sales, operations, engineering, and external partners.
  • Provide training and insights to optimize restaurant performance on Grubhub.
  • Continuously learn, master, and improve the onboarding process.

What You Bring to The Table

  • High school diploma or equivalent and 1-2 years of customer service experience.
  • Experience with restaurant owners and familiarity with restaurant operations is a plus.
  • Strong technical aptitude and proficiency with computer applications, including Windows PC.
  • Experience with Salesforce.com, Zendesk, or similar CRMs is beneficial.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple tasks, solve problems, and work in a fast-paced environment.

Perks & Benefits

  • Flexible PTO and generous time off.
  • Comprehensive health, dental, and vision benefits along with 401k.
  • Weekly Grubhub credit for free meals.
  • Social impact programs and community engagement opportunities.

Key Skills/Competency

  • Onboarding
  • Customer Service
  • Communication
  • Technical Aptitude
  • Cross-functional Collaboration
  • CRM Systems
  • Problem Solving
  • Training
  • Account Setup
  • Relationship Management
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How to Get Hired at Grubhub

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight onboarding and customer service skills.
  • Research Grubhub: Understand their technology and partnership model.
  • Practice CRM knowledge: Familiarize yourself with Salesforce or Zendesk.
  • Prepare for calls: Demonstrate clear communication and problem-solving.

📝 Interview Preparation Advice

Technical Preparation

Review onboarding process documents.
Practice CRM software usage.
Learn internal software tools.
Brush up on troubleshooting techniques.

Behavioral Questions

Describe handling multiple tasks.
Explain conflict resolution in teams.
Share an example of proactive outreach.
Discuss adapting to evolving procedures.

Frequently Asked Questions