Head of Customer Engagement

About GrowthX AI

At GrowthX, we’re building the modern growth engine for marketing teams. Since launching in 2024, we've grown from concept to eight-figure annual revenue, raised a $12M Series A led by Madrona Venture Group, and partnered with 60+ companies including industry leaders.

The Role

This position is for a builder-leader who drives strategy and execution in customer engagement. As the Head of Customer Engagement, you will own the complete customer journey including onboarding, adoption, value delivery, outcomes, renewal, and strategic expansion. You will work closely with Product, Engineering, Content Production, and Community teams to transform customer insights into scalable playbooks and training.

Key Responsibilities

• Define the strategy, operating model and KPIs for customer engagement.
• Architect an integrated customer journey blending tech-touch, high-touch, and AI-driven automation.
• Recruit and develop a high-velocity team focused on excellence and scalability.
• Bridge product insights with customer feedback for continuous improvement.
• Manage executive-level relationships and align with Sales & Renewals teams.

Qualifications

Required qualifications include a proven track record in Customer Success, Account Strategy, Growth, or related operations roles in B2B SaaS or agency settings. Experience in leading teams in dynamic environments, a deep understanding of AI tools, and executive-ready communication skills are essential.

Perks

• Fully remote work with required 8am to 12pm PT overlap.
• Ample time off and support for professional growth.
• Access to training, workshops, mentorship programs, conferences, and industry events.
• A collaborative culture emphasizing open communication and rapid feedback.

Key skills/competency

• Customer Success
• Engagement Strategy
• Team Leadership
• AI Tools
• Operational Excellence
• Account Management
• Playbook Development
• Cross-Functional Collaboration
• Executive Communication
• Growth Marketing