CRO Specialist

About Growth Needle

We are a fast-growing CRO and Web Design Agency focused on eCommerce and Shopify brands. We've grown from 0 to 9 employees in 7 months and are looking for talented individuals to join our team.

Role Overview

We are seeking a skilled CRO Specialist to drive conversion strategy and performance for our clients. While CRO is the primary focus, experience in Account Management and Project Management is a plus, and training will be provided in these areas.

CRO Specialist Responsibilities

• Conduct comprehensive website audits to identify conversion blockers and opportunities.
• Analyze data from GA4, Shopify, and user behavior to generate insights.
• Develop data-driven CRO strategies, A/B test ideas, and strategic roadmaps.
• Plan and execute A/B tests and website improvements focused on key eCommerce metrics (CVR, AOV, LTV).
• Present CRO strategies, insights, and analysis clearly to clients.
• Translate technical findings into actionable recommendations for design and development teams.
• Communicate conversion blockers and solutions effectively to both technical and non-technical stakeholders.

Account Management Responsibilities

• Serve as the primary point of contact for key client accounts.
• Lead client-facing communication, calls, and meetings with confidence and warmth.
• Build strong client relationships through effective communication and reliability.
• Manage client expectations and handle pressure with authority and clear thinking.
• Ensure clients are consistently aligned, informed, and confident in our services.

Project Management Responsibilities

• Coordinate designers and developers across multiple client accounts.
• Manage projects within ClickUp, including scoping, prioritization, and timelines.
• Create clear and effective briefs for designers and developers.
• Perform quality assurance (QA) to ensure work meets accuracy and alignment standards.
• Ensure projects stay on track, within scope, and maintain a high standard of quality.

Soft Skills

We value character as much as capability. The ideal candidate is:

• Confident and professional in client interactions.
• Clear and concise in both written and spoken English.
• Highly organized and detail-oriented.
• Calm and effective under pressure.
• Accountable, dependable, and proactive.
• Solutions-focused, direct, honest, and quality-driven.

Requirements

• 3+ years of experience in eCommerce, Shopify, or website management.
• 2+ years of hands-on CRO experience.
• Proven experience communicating confidently with clients in an agency or similar environment.
• Strong ability in data analysis, website analysis, CRO audits, and experimentation strategy.
• Solid understanding of CVR, AOV, LTV, funnel performance, and conversion psychology.
• Experience leading designers and developers.
• Excellent briefing, project management, and QA skills.
• Strong presence and confidence in client-facing settings.

Why Apply?

• Take on significant responsibility and ownership of clients and team members.
• Directly impact client strategy and business outcomes.
• Work with ambitious eCommerce brands in the US and UK.
• Join a warm, friendly, and collaborative team environment.
• Benefit from genuine opportunities for career progression as the agency grows.
• Engage with diverse clients and a variety of roles and responsibilities.
• Continuously grow your skills and learn new things.

Video Introduction

To apply, please submit a short video (2-5 minutes) covering: your introduction, relevant CRO work examples, why you're interested in this role, and why you'd be a good fit. Send the video as a shareable link (Google Drive or Loom) to https://www.linkedin.com/in/victorchukwudolue.

Key skills/competency

• CRO Specialist
• Conversion Rate Optimization
• Website Design
• Website Development
• Shopify
• Data Analysis
• A/B Testing
• Client Management
• Project Management
• eCommerce