IT Support Desk Intern- Fall 2026
Grow Financial Federal Credit Union · Tampa, FL
- On site
- Volunteer
- $41,600 / year
- Tampa, FL
Job highlights
- IT Support Desk Intern role for Fall 2026.
- Provide technical support to employees.
- Gain experience with systems and hardware.
- Assist with ServiceNow implementation project.
- Paid internship at $20/hr.
About the role
IT Support Desk Intern - Fall 2026
At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.
Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.
Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.
Responsibilities
Under close supervision, the IT Support Intern will assist the IT Support team in providing technical support to Grow Financial Federal Credit Union employees. The intern will gain hands-on experience with desktop operating systems, Microsoft Office applications, and various internal systems. Typical help desk responsibilities will include answering support phone calls, responding to support tickets, assisting with hardware, software troubleshooting, setting up user accounts and supporting remote access and connectivity issues. The intern will also contribute to the ServiceNow implementation project, supporting configuration, testing, and documentation efforts.
Internship to start Fall 2026.
Competitive pay starting at $20/hr.
Must be enrolled at University of South Florida, University of Tampa, or University of South Carolina to qualify for a Grow Financial internship.
Start date: Monday, September 14th, Tuesday, September 15th, or Wednesday September 16th
Orientation Friday September 18th
We do not interview or hire students in F-1 or J-1 status and will not sponsor them for work visas.
Qualifications
REQUIRED SKILLS/EXPERIENCE:
- Must be currently enrolled as a student pursuing a degree from an accredited college or university in Information Technology or related field.
- Basic understanding of Windows 10 and 11 and Microsoft Office applications.
- Familiarity with Mac OSX and general troubleshooting preferred.
- Strong communication skills and willingness to learn in a collaborative environment
PHYSICAL DEMANDS
- Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of 50lbs pounds without assistance.
- Must be able to sit for extended periods of time.
- Must be able to read, write, speak and type English.
- Must be able to hear and use a telephone.
- Use of computers requires repetitive key strokes.
WORK ENVIRONMENT
Traditional office setting; This role reports to Grow HQ in Tampa. Qualified candidates must live local to Tampa Bay. As part of your role, you may occasionally travel to other branches or locations as needed. Hands-on tasks may include assisting with hardware setup and relocation. Standard Business hours are 8:00am- 5:00pm, Monday- Friday. Requires a minimum of 20hrs/week. Interns will have flexibility around school schedules. Please note schedule will not exceed 29hrs/week.
Apply online now!
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
Key skills/competency
- IT Support
- Help Desk
- Technical Support
- Desktop Operating Systems
- Microsoft Office
- Troubleshooting
- User Accounts
- Remote Access
- ServiceNow
- Customer Service
Skills & topics
- IT Support
- Help Desk
- Internship
- Technical Support
- Windows
- Microsoft Office
- Troubleshooting
- ServiceNow
- Student
- Entry Level
How to get hired
- Tailor your resume: Highlight IT coursework, relevant technical skills (Windows, Office, troubleshooting), and any prior support experience. Emphasize your enrollment at USF, UT, or USC.
- Craft a strong cover letter: Express your enthusiasm for Grow Financial's member-focused mission and your eagerness to learn IT support in a collaborative environment. Mention your 'work from where you do your best work' interest if applicable to your role.
- Prepare for the interview: Be ready to discuss basic IT troubleshooting scenarios, your understanding of operating systems, and your communication skills. Research Grow Financial's values and culture.
- Showcase collaboration: Demonstrate your ability to work effectively in a team and your willingness to contribute to projects like the ServiceNow implementation.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the specific start dates for the IT Support Desk Intern role at Grow Financial Federal Credit Union?
- The IT Support Desk Intern position for Fall 2026 has potential start dates on Monday, September 14th, Tuesday, September 15th, or Wednesday, September 16th, with orientation on Friday, September 18th.
- Am I eligible for the IT Support Desk Intern position if I am an international student on an F-1 or J-1 visa?
- Grow Financial Federal Credit Union does not interview or hire students in F-1 or J-1 status and will not sponsor them for work visas for the IT Support Desk Intern role.
- What universities does Grow Financial Federal Credit Union partner with for their internships?
- To qualify for a Grow Financial internship, you must be enrolled at the University of South Florida, University of Tampa, or University of South Carolina for the IT Support Desk Intern position.
- What is the pay rate for the IT Support Desk Intern position?
- The IT Support Desk Intern position offers competitive pay starting at $20 per hour.
- What is the work arrangement for the IT Support Desk Intern role?
- The IT Support Desk Intern role is primarily an in-office position at Grow HQ in Tampa, FL, with potential for occasional travel to other branches. While Grow Financial has a 'work from where you do your best work' strategy, this specific internship requires local presence in Tampa Bay.
- What are the core technical skills required for the IT Support Desk Intern position?
- Required skills include being currently enrolled in an IT or related degree program, a basic understanding of Windows 10/11 and Microsoft Office applications. Familiarity with Mac OSX and general troubleshooting is preferred for the IT Support Desk Intern role.
- What is the minimum weekly commitment for the IT Support Desk Intern role?
- The IT Support Desk Intern position requires a minimum commitment of 20 hours per week, with a schedule that will not exceed 29 hours per week, allowing for flexibility around school schedules.
- What kind of physical demands are associated with the IT Support Desk Intern job?
- Physical demands include the ability to move freely, lift up to 50lbs, sit for extended periods, read, write, speak and type English, hear and use a telephone, and perform repetitive key strokes for computer use.