ACH Specialist I

About Grow Financial Federal Credit Union

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Benefits and Perks

• Remote/Work From Home Available
• Medical/Dental/Vision Insurance
• Employee discount on loans
• Professional Development Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days
• Retirement Benefits (401K) - Grow matches up to 8%
• Growth Potential - In-house training department

Job Responsibilities

Responsible for the timely completion of assigned activities pertaining to ACH processing and operations. Ensures accurate and compliant execution of assigned tasks, maintaining operational excellence, and providing a satisfactory member experience. Demonstrates understanding of ACH processes and a commitment to focus on providing a first contact resolution.

Required Skills/Experience

• High school diploma or equivalent is required.
• Two years of financial institution experience with general knowledge of payments is required.
• Must have excellent verbal and written communication and interpersonal skills.
• Proficiency in using banking software and Microsoft Office Suite.
• Must be able to perform in a fast-paced multi-tasked environment with high attention to detail.
• Must be able to work well in a team environment as well as independently with minimal supervision.
• Excellent customer service skills.

Physical Demands

• Must be able to sit for extended periods of time.
• Must be able to read, write, speak, and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• Remote work environment.
• Sedentary role.
• Flexible hours to meet business needs. Must be able to work rotating shifts between the hours of 7am - 8pm EST.

Apply online today!

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

Key skills/competency

• ACH Processing
• Financial Institution Experience
• Banking Software
• Microsoft Office Suite
• Customer Service
• Communication Skills
• Attention to Detail
• Teamwork
• Problem Solving
• Time Management