Quality Assurance Coordinator

@ GRO Community

About GRO Community

God Restoring Order (GRO) Community is a mental healthcare provider specializing in trauma recovery services for males of color ages 5 and up. GRO services are grounded in an understanding of the neurological, biological, and psychological effects of trauma, and include mental health, stress management, and community outreach.

Position Summary

The Quality Assurance Coordinator supports the effective movement of clients through our mental health therapy pipeline. This role ensures timely service delivery, proper documentation, and overall quality compliance within behavioral health programs by collaborating with clinical and administrative teams.

Key Responsibilities

• Monitor and track client movement through the intake, psychiatric, and therapy pipeline.
• Ensure timely and accurate completion of clinical assessments and surveys.
• Perform chart audits to ensure documentation completeness and Medicaid compliance.
• Support internal quality assurance reviews and follow-up processes.
• Collaborate with Psychiatry and Clinical departments to resolve bottlenecks.
• Enter and maintain data in organizational spreadsheets and dashboards.
• Participate in weekly check-ins and contribute to departmental process improvements.
• Other tasks as assigned based on organizational needs.

Work Setting and Expectations

• Office setting with onsite expectation and some hybrid flexibility.
• Travel expectation under 10%.

Competencies

• Ability to work independently and in a team.
• Strong organizational and communication skills.
• High attention to detail and data accuracy.
• Excellent customer service skills.

What We Offer

• Competitive salary and benefits package.
• A supportive and dynamic work environment committed to social impact.
• Opportunities for professional development and growth.

Requirements and Qualifications

• Bachelor’s degree in Public Health, Psychology, Health Administration, or related field.
• 1-2 years of experience in quality assurance, administrative coordination/clinical operations, or behavioral health services.
• Proficiency in EHR systems and Google Workspace (Sheets, Docs, Drive).
• Passion for community service and supporting vulnerable members.
• Self-motivated for excellence.

Preferred Qualifications

• Experience with Medicaid-funded mental health programs.
• Knowledge of HIPAA and clinical documentation standards.
• Familiarity with client assessments and outcomes tracking.
• Call-center experience.

Key skills/competency

Quality Assurance Coordinator, Trauma Recovery, Medicaid, EHR, Google Workspace, Documentation, Data Accuracy, Process Improvement, Client Tracking, HIPAA