Hotel Staff
Greene King
Job Overview
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Job Description
About the Role
As Hotel Staff, you’ll be key to creating unforgettable moments for customers, whether you’re checking in a guest or recommending the perfect drink to a customer after a long day, you’ll keep the good times flowing. You’ll be joining a fun and inclusive team, where you can grow and strengthen your skills and experience.
Company Overview
Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.
Benefits and Perks
- A competitive salary and pension contribution.
- Opportunity for career advancement across well-known brands with industry-leading apprenticeship programs.
- 33% discount for you and 15% for your loved ones on all our brands.
- Free employee assistance program for mental health, well-being, financial, and legal support.
- 50% discount for you and 25% for your loved ones at our Greene King Inns and hotels.
- Refer a friend bonus of up to £1,500.
- Wagestream: access your wage before payday.
- Retail discounts: up to 30% off at Superdrug, exclusive discounts with Three Mobile, and more.
What You'll Do
- Provide customers with a heartfelt and memorable experience every visit.
- Meet and greet customers, checking them into their hotel room upon arrival.
- Answer telephone enquiries and deal with customer complaints effectively.
- Ensure the front of house is always safe, legal, and clean, addressing issues promptly.
What You'll Bring
- Willingness to learn and expand your skills.
- A great eye for detail, ensuring perfection in every service.
- A passion for giving great service and making customers feel welcome.
- A positive can-do attitude and be a real team player.
Key Skills/Competency
- Customer Service
- Hospitality
- Guest Relations
- Front Office
- Communication
- Problem Solving
- Teamwork
- Attention to Detail
- Hotel Operations
- Check-in/Check-out
How to Get Hired at Greene King
- Research Greene King's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their hospitality ethos.
- Tailor your resume: Customize your resume to highlight customer service, guest relations, and problem-solving skills specifically for the Hotel Staff role at Greene King.
- Showcase your passion for service: During interviews, articulate your dedication to creating memorable guest experiences and working collaboratively within a team environment.
- Prepare for common scenarios: Practice responding to behavioral questions related to difficult customer interactions, multitasking in a busy environment, and ensuring operational standards.
- Emphasize adaptability and growth: Highlight your willingness to learn new skills and adapt to various situations, aligning with Greene King's focus on staff development and career progression.
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