Account Administration Specialist
Greenberg Traurig, LLP
Job Overview
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Job Description
Account Administration Specialist at Greenberg Traurig, LLP
Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, offers a compelling employment opportunity for an Account Administration Specialist. We provide competitive compensation and an excellent benefits package within an innovative and collaborative environment.
Join our Account Administration Team, where you will thrive in a fast-paced, deadline-driven setting. We seek a professional with strong problem-solving and decision-making abilities, ensuring efficiency and accuracy. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for effective team collaboration and delivering exceptional client service. If you demonstrate initiative, adaptability, and innovation, we invite you to join our team.
This hybrid role reports to the Account Administration Manager and will be based in one of our various office locations. The available shift for this position is Monday – Friday 5 PM – 2 AM ET/3 PM – 12 PM MT.
Position Summary
The Account Administration Specialist's core responsibilities include creating accounts on various systems for new hires, maintaining existing accounts, provisioning access to restricted systems/services, and ensuring timely suspension of access for departing GT personnel. The team also manages most firm distribution lists, shared mailboxes, cloud storage enterprise accounts, and Office 365 licenses. The candidate should be flexible for overtime as needed and on-call rotation.
Key Responsibilities
- Creates and maintains Active Directory and ADERANT accounts for GT employees, including changes, deactivations, and deletions.
- Manages cloud accounts in Microsoft Entra (Azure).
- Manages user accounts in 3rd party/external systems such as Dropbox, BOX, Google Workspace Sharefile, Preparis, eFax, PingOne Identity, ZOOM, etc.
- Creates and maintains firm-wide distribution lists in AD on-prem.
- Creates and maintains cloud groups on Microsoft Entra (Azure).
- Logs, tracks, and updates all requests via ticketing system (Ivanti).
- Identifies issues requiring Office of Firm Counsel approval, obtains approvals, and tracks them in a SQL database for user recertification.
- Updates and maintains assigned service requests; follows up with clients and IT as needed.
- Provides Tier I and On-Call support to the Account Administration Team.
- May assist in training new Helpdesk representatives and Account Administration personnel.
- Provides advanced support for HR, Office of Firm Counsel.
- Participates in identifying and implementing improvements for the Account Administration function.
- Serves as Account Administration SME on firm-wide technology projects and may manage small projects.
- Acquires and maintains advanced knowledge of Active Directory and GT Policies and Procedures related to account access rights and AD processes.
- Reviews communications regarding new policies, procedures, and system changes/outages.
- Maintains Account Administration documentation and procedures, including SOP’s and QRC documentation.
Qualifications
Skills & Competencies
- Detail-oriented with an exceptional client service attitude; able to ask probing questions to identify and resolve escalations quickly.
- Effective team player, highly professional, able to maintain confidentiality of information.
- Excellent organizational, verbal, and written communications skills; able to convey highly technical information in easy-to-understand non-technical terms and interact with all organizational levels.
- Proven analytical, evaluative, and problem-solving abilities.
- Ability to work independently, complete assignments within time limits, and produce highest quality results.
- Proficient in documenting technical processes and procedures.
- Knowledge of Helpdesk and call center tools and operations.
Education & Prior Experience
- BA/BS Degree preferred.
- 3-5 years’ experience in Active Directory or related experience.
- MCSA: Microsoft Certified Solutions Associate A+, AZ900 Azure Fundamentals, Security+, and Network+ certifications are highly desirable.
Technology
- Proficiency with Windows-based software and Microsoft Office 365 required.
- Knowledge or experience with Ivanti ticketing system or similar.
- Knowledge or experience with SQL management.
- Knowledge or experience in PowerShell.
Key Skills/Competency
- Active Directory
- Microsoft Entra
- Account Provisioning
- Identity Management
- Ticketing Systems
- Cloud Accounts
- PowerShell
- Office 365
- Client Service
- Documentation
How to Get Hired at Greenberg Traurig, LLP
- Research Greenberg Traurig's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
- Tailor your resume for Account Administration: Highlight your experience with Active Directory, Azure, and ticketing systems specifically for an Account Administration Specialist role at Greenberg Traurig.
- Emphasize problem-solving and communication: Showcase instances where you resolved complex access issues or communicated technical information clearly to non-technical stakeholders in your application for Greenberg Traurig.
- Prepare for technical interviews: Be ready to discuss your proficiency in Active Directory, Microsoft Entra, Office 365, and your experience with Ivanti and PowerShell.
- Demonstrate client service aptitude: Focus on examples of providing exceptional support and managing sensitive information, crucial for the Account Administration Specialist position at Greenberg Traurig.
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