Senior Customer Service Representative
Graybar · Austin, TX
- On site
- Full-time
- $60,320 / year
- Austin, TX
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Fully remote work, hiring this week. Mercor's average is $124/hr.
Job highlights
- Serve as a key customer contact and liaison.
- Handle customer calls and written correspondence.
- Actively sell Graybar goods and services.
- Coordinate customer service requests.
- Provide support on product selection and application.
About the role
Make a difference.
As a Senior Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
In This Role You Will
- Ensure every customer experience is top notch in quality
- Handle incoming and outgoing customer calls and written correspondence in a professional and timely manner, ensuring follow up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
What You Bring To The Table
- Strong communication skills
- A passion for customer service
- Ability to handle a variety of customer situations with enthusiasm and tact
- 6+ years experience preferred
- High School education
- 2 year or 4 year degree preferred
Shift and Hours
Monday - Friday, 7:00am - 4:00pm.
Compensation Details
The expected rate of pay for this position is $29.00 per hour - $32.00 per hour, depending on experience.
The Value Of Graybar
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
- Life Insurance coverage for you and options for your family.
- Save on expenses with Flexible Spending Accounts.
- Enjoy our Disability Benefits at no cost to you.
- Share in our success with Profit Sharing Plans.
- 401(k) Savings Plan with company match to help secure your future.
- Paid Vacation & Sick Days to spend time away from work or in case of an illness.
- Rest and recharge during our Paid Holidays throughout the year.
- Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
- Volunteer with Community Time Off to give back to the community.
- Predictable Work Schedules to plan your life: no weekends or nights for most roles.
- Celebrate your and others' achievements with our Employee Recognition Program.
- Reach your career goals with our Educational Reimbursement and Career Development Programs.
- And More Perks that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
Why should you join Graybar?
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
Apply now and find out what’s next for you.
Equal Opportunity Employer/Vet/Disabled
Key skills/competency
- Customer Service
- Order Entry
- Communication Skills
- Problem Solving
- Product Knowledge
- Sales Support
- Billing
- Customer Relations
- Time Management
- Teamwork
Skills & topics
- Customer Service Representative
- Senior Customer Service
- Customer Support
- Order Entry
- Client Relations
- Sales Support
- Communication
- Problem Solving
- Customer Satisfaction
- Graybar Jobs
How to get hired
- Tailor your resume: Highlight your 6+ years of customer service experience, communication skills, and any degree.
- Showcase your passion: Emphasize your enthusiasm for customer service and ability to handle diverse situations.
- Prepare for interviews: Be ready to discuss how you ensure customer satisfaction and handle challenging customer interactions.
- Understand Graybar's culture: Research their employee ownership, commitment to diversity, and values to align your responses.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical working hours for a Senior Customer Service Representative at Graybar?
- The Senior Customer Service Representative role at Graybar typically operates Monday through Friday, from 7:00 am to 4:00 pm. This predictable schedule aims to provide work-life balance, with no weekend or night shifts required for most roles.
- What is the salary range for a Senior Customer Service Representative at Graybar?
- The expected pay rate for a Senior Customer Service Representative at Graybar is between $29.00 and $32.00 per hour, with the final offer dependent on your experience and qualifications.
- Does Graybar offer benefits for a Senior Customer Service Representative?
- Yes, Graybar offers a comprehensive benefits package for eligible regular, full-time employees. This includes multiple medical, dental, and vision plan options, life insurance, flexible spending accounts, disability benefits, profit sharing, a 401(k) with company match, paid time off for vacation, sick days, holidays, and wellness days, plus volunteer time off.
- What is the minimum education and experience required for this role?
- A High School education is required for the Senior Customer Service Representative position. While not strictly mandatory, a 2-year or 4-year degree is preferred. Additionally, candidates with 6+ years of relevant experience are generally preferred.
- What kind of customer interaction can I expect as a Senior Customer Service Representative at Graybar?
- As a Senior Customer Service Representative, you will be a primary contact for customers, managing their total satisfaction through ongoing interactions. This includes handling incoming and outgoing calls and written correspondence, entering orders, managing requests, providing support, and resolving issues professionally and promptly.
- Does the Senior Customer Service Representative role involve sales at Graybar?
- Yes, the Senior Customer Service Representative role involves taking an active role in selling Graybar's goods and services during inbound customer calls.
- What does Graybar value in its employees?
- Graybar highly values diversity of perspectives, believing that varied backgrounds and experiences drive innovation and problem-solving. They foster a sense of belonging, ownership, and inclusion, treating all employees with dignity and respect, and promoting a collaborative environment for growth and learning.