Technical Support Specialist
@ Grammarly

Warsaw, Mazowieckie, Poland
$70,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXX******* @grammarly.com
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Job Details

About Grammarly

Grammarly is the trusted AI assistant powering communication for over 40 million people and 50,000 organizations. Recognized as one of the most influential companies in AI, Grammarly helps users enhance productivity across more than 500,000 applications.

The Opportunity

As a Technical Support Specialist at Grammarly, you will be the first point of contact for customers. You will troubleshoot product issues, assist with installations and training, and collaborate with Engineering and Product teams to resolve customer inquiries efficiently.

In This Role, You Will

  • Respond to technical and non-technical customer inquiries via Zendesk.
  • Identify, escalate, and prioritize user issues in collaboration with engineering teams.
  • Work with QA to meet ticket volume and quality standards.
  • Suggest workflow improvements to boost team productivity.
  • Create and contribute to team OKRs.

Qualifications

  • Able to collaborate in person in Warsaw 2 weeks per quarter.
  • Excellent written and spoken English skills.
  • Familiar with Microsoft Windows and macOS troubleshooting.
  • Experience with Zendesk and JIRA ticketing systems.
  • Strong problem-solving and communication skills.
  • Knowledge of console commands, terminal usage, SQL is a plus.

Support & Benefits

Grammarly offers competitive pay, a comprehensive benefits package, relocation assistance for Warsaw, and professional growth opportunities within a collaborative, remote-first hybrid model.

Key skills/competency

  • Technical Support
  • Customer Service
  • Troubleshooting
  • Zendesk
  • JIRA
  • Communication
  • Windows
  • macOS
  • SQL
  • Workflow Improvement
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How to Get Hired at Grammarly

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to highlight technical support skills.
  • Research Grammarly's culture: Understand their mission and values.
  • Showcase product expertise: Demonstrate familiarity with AI and tools.
  • Prepare for behavioral questions: Practice clear, concise answers.

📝 Interview Preparation Advice

Technical Preparation

Revise basic SQL commands and console usage.
Practice troubleshooting on Windows and macOS.
Familiarize with Zendesk ticketing system.
Brush up on basic terminal commands.

Behavioral Questions

Describe handling difficult customer interactions.
Explain a time you improved a workflow.
Discuss collaborating with diverse teams.
Share an instance of problem-solving under pressure.

Frequently Asked Questions