Technical Documentation & Program Support Specialist

Overview

We are seeking a detail-oriented Technical Documentation & Program Support Specialist to support multiple enterprise technology initiatives. This role is responsible for developing, maintaining, testing, and organizing technical and business documentation while working closely with clients, developers, and stakeholders in an Agile environment.

The ideal candidate is highly organized, comfortable working across technical and business teams, and experienced with documentation standards, testing, accessibility compliance, and Agile project support.

This position will be a fully remote with the United States position.

Responsibilities

Technical Documentation

• Develop, proof, review, and update technical documentation for Microsoft Power Platform applications including:
  • User Guides
  • Development Guides
  • Maintenance Guides
  • Training materials
• Collaborate with clients to translate information into preferred documentation formats and standards.
• Work with development teams to gather, validate, and accurately document technical information.
• Maintain and update the BITS Technical Handbook and associated documentation by:
  • Removing outdated or unnecessary content
  • Adding new and revised information
  • Creating and maintaining links to related documentation
• Proof and update developer documentation, including:
  • Workflow documentation
  • Data mappings

Program Support

• Review and update business rules documentation in coordination with clients and developers.
• Test applications and document findings, feedback, and recommendations.
• Organize, update, archive, and maintain all documentation within SharePoint.
• Schedule, attend, record, and document stakeholder meetings as needed.
• Assist with proofing presentations and documentation prior to client review.
• Facilitate or run daily Scrum meetings as needed and update Jira boards accordingly.
• Coordinate meetings and update business requirements and rules for dashboards/reports built and maintained by client.
• Gather stakeholder questions and responses and incorporate updates into business requirements documentation.
• Conduct Section 508 accessibility testing on DAPM Analytics Hub reports
• Partner with Power BI developers to remediate accessibility issues as needed.
• Update employee rosters quarterly to ensure accurate contact, location, and project data.
• Support Power BI developers by maintaining and updating performance metrics gap analyses in coordination with SMEs.
• Create and maintain an inventory of SSIS packages in collaboration with database and ETL developers.

Qualifications

Required Skills and Experience

• Bachelor's with 0 - 2 years (or commensurate experience)
• Experience creating and maintaining technical and business documentation
• Strong proofreading, editing, and organizational skills
• Familiarity working with Agile/Scrum teams
• Familiarity with Jira and SharePoint
• Ability to collaborate effectively with clients, developers, and stakeholders
• Strong written and verbal communication skills
• Experience testing applications and documenting results
• Must be able to obtain and maintain a Public Trust clearance

Preferred Skills And Experience

• Familiarity with Microsoft Power Platform (Power Apps, Power BI)
• Knowledge of Section 508 accessibility standards and testing
• Experience documenting business rules, workflows, and data mappings
• Familiarity with SQL, SSIS, or ETL concepts (documentation-level understanding)
• Prior experience supporting federal, state, or enterprise IT programs

Key Competencies

• Attention to detail
• Strong analytical and documentation skills
• Ability to manage multiple priorities in a remote environment
• Comfortable working independently while collaborating across teams
• Proactive, organized, and process-oriented

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

Key skills/competency

• Technical Documentation
• Program Support
• Agile Methodology
• SharePoint Management
• Jira Administration
• Microsoft Power Platform
• Section 508 Compliance
• Application Testing
• Data Mapping
• Public Trust Clearance