Junior Computer User Support Specialist
@ GovCIO

Hybrid
$55,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @govcio.com
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Job Details

Overview

GovCIO is hiring for a Junior Computer User Support Specialist to support its US Coast Guard program. This is a fully remote position within the United States.

Responsibilities

The role involves providing technical support for computers and associated networks, including installation, troubleshooting, servicing, and repair of personal computers, network equipment, and related software. Key responsibilities include:

  • Installing, servicing, and repairing computer hardware and software.
  • Connecting devices to data networks and maintaining network diagrams.
  • Maintaining daily logs and circuit records.
  • Instructing and training users in the use of computers and networks.
  • Providing basic PC, PBX, and network software programming support.

Qualifications

Bachelor's degree with 2-5 years of experience (or commensurate experience) is required. Candidates must also be able to obtain and maintain a Secret clearance.

Interview & Hiring Process

The process includes a virtual video interview (camera on, with valid photo ID presentation), enhanced biometric ID verification, and thorough background checks including criminal history, education, and employment verifications.

Employee Perks & Benefits

GovCIO employees enjoy a collaborative team environment and access to various perks and benefits such as:

  • Employee Assistance Program (EAP) and corporate discounts
  • Learning, training, and certification assistance
  • Referral Bonus and Internal Mobility Programs
  • Flexible work environment and pet insurance

Key skills/competency

Technical Support, Troubleshooting, Hardware, Software, Networking, PC Repair, Network Diagrams, Training, Programming, Customer Service

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How to Get Hired at GovCIO

🎯 Tips for Getting Hired

  • Research GovCIO's culture: Study their mission, values, and employee reviews.
  • Customize your resume: Highlight technical support and troubleshooting skills.
  • Showcase clearance readiness: Emphasize eligibility for Secret clearance.
  • Prepare for virtual interviews: Ensure reliable technology and professional setup.

📝 Interview Preparation Advice

Technical Preparation

Review hardware troubleshooting fundamentals.
Study network setups and maintenance basics.
Practice PC and peripheral repair techniques.
Familiarize with basic PBX and programming.

Behavioral Questions

Describe a time you solved a tech issue.
Explain handling of a difficult user query.
Discuss experience working in remote teams.
Share a situation requiring multi-tasking under pressure.

Frequently Asked Questions