Information Service Technical Analyst
@ GovCIO

Hybrid
$44,400
Hybrid
Part Time
Posted 22 hours ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXX****** @govcio.com
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Job Details

Overview

GovCIO is currently hiring a Information Service Technical Analyst to support our newly awarded customer contract. This is a part-time, fully remote position within the United States (20 hours per week).

Responsibilities

  • Provide technical support for computers and networks
  • Install, troubleshoot, service, and repair PCs, servers, network equipment, and peripherals
  • Manage network diagrams, circuit records, and trouble logs
  • Train users on proper hardware and software usage
  • Develop training materials and assist with basic programming for PC, PBX, and network software
  • Conferring with staff, users, and management to establish system requirements

Qualifications

Bachelor's degree with 5 - 8 years of experience or commensurate experience is required.

Required Skills and Clearance

Must have an active AOUSC Public Trust clearance.

Company Overview

GovCIO is a team passionate about transforming government IT by delivering innovative IT services and solutions that enhance government operations. Join a culture focused on continuous employee development and impactful work.

Interview & Hiring Process

The process involves virtual video interviews (camera on and valid photo ID required), enhanced biometric ID verification, background checks covering criminal history, education, and employment verification.

Employee Perks

  • Employee Assistance Program (EAP)
  • Corporate Discounts
  • Learning & Development Platform
  • Training, Education and Certification Assistance
  • Referral Bonus Program
  • Internal Mobility Program
  • Pet Insurance
  • Flexible Work Environment

Compensation

Posted Salary Range: USD 44,400 per year. Total compensation may include additional elements discussed during the hiring process.

Equal Opportunity Employer

GovCIO is an Equal Opportunity Employer, welcoming all qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Key skills/competency

  • Technical Support
  • Network Troubleshooting
  • Hardware Installation
  • Software Maintenance
  • PC Repair
  • Training
  • Network Diagrams
  • Clearance
  • Customer Service
  • Problem Solving
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How to Get Hired at GovCIO

🎯 Tips for Getting Hired

  • Research GovCIO's culture: Explore mission, values, and employee testimonials.
  • Customize your resume: Highlight technical support and network skills.
  • Prepare for remote interviews: Ensure a reliable video setup.
  • Review clearance requirements: Validate your AOUSC Public Trust status.

📝 Interview Preparation Advice

Technical Preparation

Review network troubleshooting methodologies.
Refresh knowledge on PC and peripheral repair.
Practice installing and configuring network equipment.
Study technical support best practices and logs.

Behavioral Questions

Describe conflict resolution in prior tech roles.
Explain how you manage stressful technical issues.
Discuss teamwork during system troubleshooting events.
Share examples of self-driven learning in IT.

Frequently Asked Questions