Trust and Safety Analyst

Trust and Safety Analyst at GoTo

Everyone deserves to work in a safe and secure environment. That's why GoTo is passionate about delivering secure, remote workforce products and services that prioritize the protection of business assets, customer data, and employee information. We're committed to creating products that are not only secure but also user-friendly and accessible to all.

We thoughtfully infuse AI into our tools, leveraging it as a powerful resource to deliver genuine, practical value and address real security challenges. Join us and help create a future where security meets simplicity and AI-powered innovation.

Your Day to Day

The Trust and Safety team proactively monitors, detects, and responds to external fraud events to protect company assets, safeguard our reputation, and serve our customers, all while supporting compliance and business objectives.

As a Trust and Safety Analyst, you would be working on:

• Proactively monitoring and investigating external fraud events using log analysis, threat intelligence, and industry-leading fraud detection tools (e.g., Castle.io, Amplitude, Sumo Logic).
• Managing the full lifecycle of fraud investigations; from detection, analysis, and correlation to resolution.
• Continuously fine-tuning and optimizing fraud detection tools and operational processes, developing documentation, metrics, and internal policies for team effectiveness.
• Communicating investigative findings, documenting decisions, and reporting emerging trends to both technical and non-technical stakeholders across the organization.
• Providing specialized expertise separate from Incident Response.

What We’re Looking For

As a Trust and Safety Analyst, your background will look like:

• In-depth knowledge of fraud monitoring and investigative workflows, with proven experience in log analysis, open/closed source threat intelligence, and fraud detection tools.
• Familiarity with Digital Risk Protection (DRP), Cyber Threat Intelligence (CTI), SIEM, and identity or account abuse tools.
• Clear, concise communication and documentation skills - able to translate complex investigative findings for both technical and non-technical audiences.
• Demonstrated analytical thinking and critical problem-solving skills; able to synthesize data from multiple sources to identify patterns, trends, and risks.

What We Offer

At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team:

• Full remote work option within Hungary and on-demand seat in our Astoria office.
• Comprehensive health benefits, life and disability insurance.
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days.
• Tuition and reading reimbursement programs to support your continuous learning and professional growth.
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching.
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.
• Gym reimbursement programs to encourage your physical well-being.
• GoTo performance bonus program to celebrate your impact and contributions.
• Monthly remote work stipend to support your home office expenses.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed.

Key skills/competency

• Fraud detection
• Log analysis
• Threat intelligence
• Digital Risk Protection (DRP)
• SIEM
• Account abuse investigation
• Analytical thinking
• Problem-solving
• Stakeholder communication
• Compliance