AI Engineer

About the Role: AI Engineer at Gorgias

At Gorgias, we’re building a unified AI agent that sells, supports, and re-engages customers across the entire journey, leading the shift to Conversational Commerce. Our mission is to transform every brand-customer interaction into a personal, seamless, and intelligent relationship by combining deep product expertise with the latest in AI. We focus relentlessly on quality, experience, and re-engagement to make shopping feel more natural and connected. The opportunity is massive as AI reshapes commerce, and Gorgias is establishing the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce a reality.

About the Decision Intelligence Team

The Decision Intelligence team at Gorgias believes that great decisions are a competitive advantage. Their mission is to enable faster, smarter, and more meaningful decisions across the company. They build and power the Gorgias Decision Engine—an integrated system combining infrastructure, data, context, decision products, and AI capabilities. This engine allows teams to access insights, automate workflows, and operate with clarity.

Our engineering team is structured around three layers:

• Data Infrastructure: pipelines, storage, orchestration
• Context Layer: dbt models, semantic layer, metrics, company knowledge
• AI Engineering: LLM agents, integrations, knowledge tools, workflow automations

We are hiring an AI Engineer to help us scale the impact of the team and build the next generation of internal AI tools.

What You'll Do

As an AI Engineer, you’ll play a central role in building internal AI-powered applications that drive decision-making and efficiency across Gorgias. You will:

• Design and build AI applications using foundation models (Anthropic, Gemini, OpenAI) layered with our internal data and context.
• Build and maintain AI agents and automation workflows that improve access to insights and reduce manual work.
• Write detailed instruction sets to guide agent behavior across a wide range of tasks.
• Design interaction layers for agents, including UI/UX components, streaming responses, and human-in-the-loop control.
• Build internal systems to evaluate agent performance, track reliability, and identify improvement opportunities.
• Support internal teams in adopting and iterating on AI tooling across their workflows.

Who You Are

• You have 2+ years of experience in software engineering, with strong Python skills.
• You’ve built applications using LLMs via APIs or open-source frameworks (e.g., LangChain).
• You move fast and adapt quickly—you keep up with changes in the AI space and love building things that ship.
• You think in terms of value and iteration: ship → learn → improve.
• You're comfortable working with data models, querying databases, and structuring input/output for AI systems.
• You stay organized, prioritize well, and can move between projects with clarity and focus.

Nice to Have

• Experience with AI evaluation frameworks or measuring agent reliability.
• Familiarity with building Slack bots, browser extensions, or internal integrations.

Our Current Stack

• AI Engineering: LangChain / LangGraph
• Observability: Datadog, LangSmith
• Backend: Python
• Data: BigQuery, dbt
• Infrastructure: GCP, LLM providers
• CI/CD & Infra: GitHub Actions, Terraform, ArgoCD
• Project Management: Linear, Notion

Company Benefits And Perks

• 5-week vacation plus 2 weeks RTT
• Paid sick leave
• 6 weeks full remote/year
• Paid parental leave (16 weeks)
• MacBook Pro
• Personal credit card to buy lunches (we use Swile)
• Private health insurance (we use GAN)
• Get up to €700 to set up your workstation at home
• Get up to €2000 of learning material and wellness support per year (€1500 for job-linked learning, €500 for wellness)
• Quarterly online company-wide summits and annual offsite team/company retreats

AI at Gorgias

AI is a natural extension of how we work and build at Gorgias. Our teams use it daily for research, writing, analysis, coding, and crafting better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget. We foster knowledge sharing through our #powerup Slack channel and weekly company-wide AI demo sessions. We see AI as a multiplier, enhancing speed, depth, and customer service.

AI use in Recruiting at Gorgias

By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting and related purposes. Refer to our Applicant Privacy Policy for more information.

Diversity & Inclusion at Gorgias

We are committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.

Key skills/competency

• AI applications
• Foundation models
• LLM development
• Python programming
• LangChain/LangGraph
• Data modeling
• Database querying
• Workflow automation
• AI agent design
• GCP infrastructure