YouTube Partner Operations Manager @ Google
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Job Details
About the Role
The YouTube Partner Operations Manager supports YouTube content creators by troubleshooting technical issues, managing support cases, and providing strategic insights to improve platform performance. This role may be based in Google’s Playa Vista, CA campus, with preferences for working locations including New York, NY and Los Angeles, CA.
Key Responsibilities
- Provide operational support via email and video communications.
- Troubleshoot technical issues to maximize partner performance.
- Collaborate with Strategic Partner Managers and Partner Engineers.
- Analyze key metrics with quantitative and qualitative methods.
- Innovate and optimize operational workflows.
Minimum and Preferred Qualifications
Minimum qualifications include a bachelor’s degree or equivalent experience plus 2 years in technical project management or customer-facing roles. Preferred experience includes data analysis with SQL and spreadsheets, strong troubleshooting capabilities, and excellent communication and planning skills.
About Google and YouTube
YouTube is committed to providing an exceptional user experience for creators and partners by combining cutting-edge technology with creative innovation. This role is a fixed-term contract for 12 months.
Key skills/competency
- Operational Support
- Technical Troubleshooting
- Data Analysis
- Project Management
- Customer Service
- Communication
- Collaboration
- Process Improvement
- Scalable Solutions
- Campaign Analysis
How to Get Hired at Google
🎯 Tips for Getting Hired
- Customize your resume: Highlight project management and technical support skills.
- Research Google culture: Review mission, values, and recent news.
- Demonstrate data skills: Emphasize SQL and analytical experience.
- Prepare for interviews: Practice troubleshooting and case studies.