Web Solutions Engineer, Google Customer Solutions

About the Web Solutions Engineer Role at Google Customer Solutions

As a Web Solutions Engineer on the Google Customer Solutions (GCS) Engineering team, you will be instrumental in designing, developing, and deploying full-stack software solutions that directly enhance GCS business operations. This role offers the unique opportunity to collaborate closely with stakeholders, transforming high-level business requirements into tangible technical realities. You will be responsible for building and maintaining innovative applications, tools, and systems that significantly boost efficiency and drive innovation within Google.

Working in a dynamic, fast-paced environment, you will experience an incredibly short distance between an initial idea and a launched product. With users who are also your colleagues, you'll benefit from a tight feedback loop, allowing for a level of creative freedom and technical agility rarely found at this scale. You will have full agency to own your projects from conception to completion, making crucial decisions on how best to solve complex problems with clean, elegant software, free from typical bureaucratic layers.

This position is vital for constructing the technical infrastructure that significantly impacts a massive segment of Google’s business. Your contributions will have a direct, measurable effect on how Google scales, making you an essential contributor to the organization’s success. Leveraging your technical expertise, you will be a driving force behind a major global ecosystem, ensuring our tools are as sophisticated as the business they support.

Google Customer Solutions (GCS) sales teams serve as trusted advisors and competitive sellers, maintaining a relentless focus on customer success by delivering the best of Google to small- and medium-sized businesses (SMBs), which form the backbone of our communities. As part of this team, you’ll engage with company owners, making a real difference in their growth trajectories. Together, we shape the future of innovation for customers, partners, and sellers, all while enjoying the process.

Responsibilities

• Design, develop, test, and maintain high-performance, full-stack web applications and internal tools crucial for addressing mission-critical business challenges.
• Design and implement optimized relational database schemas and complex queries, while simultaneously building and integrating with RESTful APIs and other web services.
• Collaborate effectively with users, Product Managers, and Global Product Leads to translate high-level business needs into actionable technical specifications, retaining significant creative control over the final product design.
• Write high-quality, meticulously tested, and maintainable code utilizing Java, TypeScript, and SQL, consistently adhering to Google's rigorous engineering standards and industry best practices.
• Explore and integrate cutting-edge Artificial Intelligence and Machine Learning technologies, including Generative AI tools, to automate business workflows and deliver intelligent feature sets.
• Actively participate in peer code reviews, providing constructive feedback, and maintain comprehensive technical documentation to ensure long-term code quality and facilitate knowledge sharing.

Minimum Qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Mathematics, or a related quantitative field, or equivalent practical experience.
• 2 years of experience in full-stack software development and system design.
• Experience with front-end languages (e.g., JavaScript or TypeScript).
• Experience with back-end languages (e.g., Java, Python, or C++).
• Experience working with database technologies (e.g., SQL, NoSQL).

Preferred Qualifications

• Experience with unit testing, agile project development, and bug and change management systems.
• Proficiency in leveraging AI tools like GeminiCLI, or in building tools that integrate with AI systems.
• Knowledge of Google-specific technologies like Cider, Spanner, Protocol Buffers, and Google Cloud.
• Knowledge in UI/UX design.
• Ability to be flexible and adaptable in a dynamic environment and to prioritize tasks efficiently.
• Ability to provide effective technical solutions to business challenges and estimate engineering delivery timelines with precision.

Key skills/competency

• Full-stack development
• Web applications
• System design
• JavaScript/TypeScript
• Java/Python/C++
• SQL/NoSQL databases
• RESTful APIs
• AI/ML integration
• Agile methodologies
• Code quality/testing