Trust and Safety Analyst, Egregious Harms
Google · Washington, DC
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- On site
- Full-time
- $167,000 / year
- Washington, DC
Job highlights
- Analyze and enforce global NCII policies.
- Develop and improve enforcement strategies.
- Lead projects to mitigate user harm.
- Collaborate with cross-functional teams.
- Identify emerging threats and vulnerabilities.
About the role
Trust and Safety Analyst
Google's Trust & Safety team is dedicated to identifying and addressing significant challenges to the safety and integrity of our products. We leverage technical expertise, problem-solving skills, user insights, and proactive communication to protect users and partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. As a big-picture thinker and team player with a passion for doing what's right, you'll work globally and cross-functionally with Google engineers and product managers to combat abuse and fraud at Google speed.
About the Role
As part of the Non-consensual Intimate Imagery (NCII) Enforcement team, you will be a critical part of our Trust & Safety organization. Your role will be dedicated to safeguarding users by navigating the global regulatory landscape and developing enforcement strategies against NCII. You will become a subject matter expert in this crucial abuse space, building cross-functional relationships with our Engineering, Product, Legal, and Service Delivery teams. This role requires a proactive, organized, and innovative individual who can systematically analyze data, address cases, and implement scalable solutions to ensure a high-quality, safe user experience across all our products.
Note: This role may involve reviewing graphic, controversial, and sometimes offensive content.
Responsibilities
- Implement strategies for review and enforcement of NCII global policy.
- Develop policy knowledge and product expertise to design and implement core strategies and iteratively improve enforcement operations.
- Lead projects involving multiple stakeholders with the ability to improve abuse detection systems and mitigate user harm.
- Collaborate with stakeholders across T&S and other cross-functional teams such as Product, Engineering, Policy, and Legal.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, or related fields.
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a scripting/programming language.
Preferred Qualifications
- Master's degree in a relevant field.
- 2 years of experience in Trust and Safety, product policy, privacy and security, legal, compliance, risk management, intelligence, content moderation, or similar.
- Ability to think strategically and identify emerging threats and vulnerabilities.
- Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
Key skills/competency
- Trust and Safety
- Data Analytics
- Policy Development
- SQL
- Abuse Detection
- Risk Management
- Cross-functional Collaboration
- Problem-Solving
- Strategic Thinking
- Content Moderation
Skills & topics
- Trust and Safety Analyst
- Data Analytics
- Policy Enforcement
- SQL
- Risk Management
- Content Moderation
- Abuse Detection
- NCII
- Security
How to get hired
- Tailor your resume: Highlight your experience in data analytics, Trust and Safety, and policy development, using keywords from the job description.
- Showcase technical skills: Emphasize your proficiency in SQL, dashboard creation, and data analysis tools relevant to Google's needs.
- Demonstrate strategic thinking: Provide examples of how you've identified emerging threats and developed solutions in previous roles.
- Prepare for behavioral questions: Be ready to discuss your problem-solving, communication, and cross-functional collaboration skills with specific examples.
- Understand Google's mission: Research Google's commitment to user safety and how your role contributes to their Trust & Safety goals.
Technical preparation
Master SQL for data querying and manipulation.,Practice building dashboards and data visualizations.,Gain experience with scripting/programming languages.,Study abuse detection and data analysis techniques.
Behavioral questions
Describe a complex problem you solved.,How do you handle sensitive content review?,Share an example of cross-functional collaboration.,How do you identify emerging threats?
Frequently asked questions
- What are the key responsibilities for a Trust and Safety Analyst at Google focusing on Egregious Harms?
- As a Trust and Safety Analyst at Google, particularly on the NCII Enforcement team, your key responsibilities will include implementing global policy review and enforcement strategies, developing expertise in product policy, and designing iterative improvements for enforcement operations. You will also lead cross-stakeholder projects aimed at enhancing abuse detection systems and mitigating user harm, while collaborating closely with Product, Engineering, Legal, and other Trust & Safety teams.
- What qualifications are essential for the Trust and Safety Analyst position at Google?
- Essential qualifications for this Trust and Safety Analyst role at Google include a Bachelor's degree or equivalent practical experience, along with 4 years of experience in data analytics, Trust and Safety, or policy-related fields. Proficiency in SQL, building dashboards, data collection/transformation, visualization, or a scripting/programming language is also required.
- How does Google's Trust & Safety team approach user protection and abuse prevention?
- Google's Trust & Safety team approaches user protection by identifying and tackling the biggest challenges to product safety and integrity. They utilize technical skills, problem-solving, user insights, and communication to safeguard users from abuse across products like Search, Maps, and Gmail. The team works globally and cross-functionally to fight abuse and fraud at high speed, ensuring user trust and safety.
- Can you explain the specific focus of the Non-consensual Intimate Imagery (NCII) Enforcement team at Google?
- The Non-consensual Intimate Imagery (NCII) Enforcement team at Google is dedicated to safeguarding users by navigating the global regulatory landscape and developing robust enforcement strategies against the spread of NCII. This specialized team works to become subject matter experts in this critical abuse area, collaborating with Engineering, Product, Legal, and Service Delivery to implement scalable solutions for a safe user experience.
- What type of environment can I expect as a Trust and Safety Analyst at Google?
- You can expect a dynamic and fast-paced environment as a Trust and Safety Analyst at Google. The role involves working on critical issues, potentially reviewing sensitive content, and collaborating with diverse global teams. It requires strategic thinking, strong problem-solving skills, attention to detail, and the ability to adapt in an ever-changing landscape.