Trust and Safety Analyst, Geo

About The Role: Trust and Safety Analyst, Geo

Google's brand relies on the steadfast trust of its users, believing that our guiding principles are always in their best interest. The Trust and Safety team holds the critical responsibility of protecting Google's users by ensuring online safety, actively combating web abuse and fraud across all Google products. As a pivotal member of this team, you are expected to be a big-picture thinker and a strategic leader. You must deeply understand the user's perspective and possess a passion for leveraging your technical, sales, and customer service acumen to safeguard our users. This role involves global, cross-functional collaboration with Google developers and Product Managers to navigate challenging online safety situations and swiftly address abuse and fraud cases at 'Google speed'. Your contribution will be vital in demonstrating that quality on the Internet remains paramount.

As a Trust and Safety Analyst, Geo, you will be instrumental in protecting the integrity of key Google products, including Google Search, Google Maps, Google Ads, AdSense, Google Checkout, and Google Product Search. Your responsibilities will involve investigating financial fraud, account-related abuse, questionable business practices, violations of Google's policies, and general misuse of our products. You will be introduced to dynamic analytical techniques and will leverage custom-built technology to directly enhance the experience of millions of Google users. A 'user-first' philosophy is essential, as is a keen interest in improving Google's user experience and product integrity. The ideal candidate is comfortable navigating ambiguity and thrives in a fast-paced environment, harnessing analytical and technical skills to drive tool development and process improvements.

At Google, we continuously strive to earn our users’ trust. Trust & Safety is Google’s dedicated team of abuse-fighting and user-trust experts, working daily to cultivate a safer internet. We collaborate with teams across Google to deliver bold solutions in critical abuse areas such as malware, spam, and account hijacking. Comprising Analysts, Policy Specialists, Engineers, and Program Managers, our team works to reduce risk and combat abuse across all of Google’s products, protecting users, advertisers, and publishers globally in over 40 languages.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in data analytics, Trust and Safety, policy, cyber-security, or related fields.
• 4 years of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
• 4 years of experience with delivering analysis projects and working on open-ended problems.

Preferred Qualifications

• 3 years of experience in Technology, Product Policy, Trust and Safety, or related fields.
• Experience in communicating analysis results to executive management.
• Experience in data analysis (SQL, Python), problem-solving, operations, and execution.
• Experience in policy/program management, user and merchant experience, business strategy, or related fields.
• Knowledge of content moderation, policy enforcement, customer support, or policy creation with the ability to solve operational or policy problems, working with various cross-functional teams.
• Excellent problem-solving, critical thinking, communication, and people management skills, with the ability to articulate policy concepts.

Responsibilities

• Work with stakeholders across Geo Engineering, Product, and Operation teams globally to solve open-ended abuse problems for Maps.
• Leverage AI and ML technologies to build solutions for solving abuse problems.
• Initiate and lead abuse- and harm-fighting and mitigation projects.
• Conduct Open Source Intelligence (OSINT) analysis, develop monitoring, and error resolution to create well-defined processes.
• Support data-oriented decision-making based on analysis, insight, and keeping user trust at the forefront.
• Drive analysis, defining ways to enhance business performance and ensure execution within relevant Product Area, function, or sub-function. Strengthen global collaboration.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Manage project work and lead working groups.

Key skills/competency

• Data Analytics
• Trust and Safety
• Policy Enforcement
• Cyber-security
• Data Analysis (Quantitative/Qualitative)
• SQL
• Python
• Problem Solving
• AI/ML Technologies
• Open Source Intelligence (OSINT)