Technical Solutions Engineer, Networking (English)
Google · Bengaluru, Karnataka, India
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- On site
- Full-time
- $120,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Provide 24/7 customer support for Google Cloud.
- Troubleshoot complex technical networking issues.
- Collaborate with engineering, sales, and customers.
- Improve product supportability and documentation.
- Requires 5 years of coding and networking experience.
About the role
About The Job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Technical Solutions Engineer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
- Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
- Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Develop an understanding of Google Cloud networking technologies, including internal implementation details.
- Improve the supportability of Google Cloud networking technologies by working with product engineering teams, collaboration includes working with product engineering teams on product launches and to help product teams understand customer issues to improve existing products.
Minimum qualifications
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 5 years of experience reading or debugging code with one of the following: Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
- Ability to communicate in English fluently to support client relationship management in this region.
Preferred qualifications
- Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
- Experience with any of these cloud solutions: SQL database administration, Google App Engine, open source software communities, Cloud networking solutions, or distributed computing technology.
- Experience implementing, administering, and troubleshooting network infrastructure devices.
- Knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
- Knowledge of Linux/Unix systems at a system/network administrator level.
- Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).
Key skills/competency
- Networking Fundamentals
- TCP/IP
- Packet Analysis
- Cloud Networking
- Linux/Unix Systems
- Python
- Debugging
- Customer Support
- Technical Consulting
- Problem Solving
Skills & topics
- Technical Solutions Engineer
- Networking
- Google Cloud
- TCP/IP
- Packet Analysis
- Cloud Networking
- Linux
- Python
- Debugging
- Customer Support
- Java
- C++
- System Administration
- Troubleshooting
How to get hired
- Tailor your resume: Highlight your 5 years of coding experience in Java, C++, Python, or similar, and emphasize your networking troubleshooting skills.
- Showcase cloud expertise: Detail any experience with cloud solutions, network infrastructure, and knowledge of TCP/IP, routing, and VPNs.
- Demonstrate problem-solving: Provide examples of how you've diagnosed and resolved complex technical issues, especially in networking contexts.
- Prepare for technical interviews: Be ready to discuss debugging code, analyzing network packets, and explaining networking fundamentals.
- Understand Google's culture: Research Google Cloud's mission and values to articulate your fit during the interview process.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key technical skills for a Technical Solutions Engineer, Networking at Google?
- For the Technical Solutions Engineer, Networking role at Google, you'll need at least 5 years of experience debugging code in languages like Java, C++, or Python. Crucially, strong knowledge of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Load Balancing) and experience troubleshooting network performance issues at the packet level are essential. Familiarity with Linux/Unix systems and basic web technologies is also highly valued.
- Does Google Cloud offer remote work for Technical Solutions Engineer, Networking roles?
- The job description indicates a global team providing 24x7 support, which may involve non-standard hours and weekends. While specific work arrangements like remote, hybrid, or on-site aren't detailed for this particular posting, Google Cloud often has diverse location policies. It's best to check the specific listing or inquire during the application process for details on remote work eligibility for this Technical Solutions Engineer, Networking position.
- What kind of customer issues will I be handling as a Technical Solutions Engineer, Networking at Google?
- As a Technical Solutions Engineer, Networking at Google, you will handle critical customer issues on the Google Cloud Platform. This involves deep technical troubleshooting of networking problems, debugging, system administration, and potentially scripting/coding to resolve issues and improve product usability. You'll act as a key point of contact for high-priority customer concerns and provide Level 2 support.
- How important is coding experience for this Google networking role?
- Coding experience is a minimum qualification for this Technical Solutions Engineer, Networking role at Google. You are required to have 5 years of experience reading or debugging code in languages such as Java, C, C++, .NET, Python, Shell, Perl, or JavaScript. This skill is crucial for diagnosing and resolving complex technical problems.
- What is the interview process like for a Technical Solutions Engineer at Google Cloud?
- The interview process for a Technical Solutions Engineer at Google Cloud typically involves multiple rounds. Expect technical interviews focusing on your coding, networking knowledge, and problem-solving abilities. You may also encounter behavioral interviews to assess your communication, teamwork, and customer-facing skills. Preparation for debugging, packet analysis, and explaining networking concepts is highly recommended.