Technical Solutions Engineer Associate, Scaled Solutions
Google · Dublin, County Dublin, Ireland
- On site
- Full-time
- $100,000 / year
- Dublin, County Dublin, Ireland
Job highlights
- Troubleshoot global data center issues at scale.
- Design and improve internal tools and frameworks.
- Create standardized playbooks for operations teams.
- Partner with Engineering to fix root causes.
- Manage project timelines and provide support.
About the role
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.As a part of the Scaled Solutions team, you will work with Google Server Operations and the Data Center Software teams, delivering technical and process solutions that drive operational excellence.
In this role, you will help problem-solve at scale, troubleshooting issues globally by creating innovations in technology, operational processes, and policies. You will focus on resolving workflow execution blockers due to systems and software issues that arise across the supply chain software stack in the course of capacity fulfillment and enablement operations in Google data centers around the world by delivering innovative solutions and drive operational efficiency and cost-savings for Google Cloud.
You will have a mature set of performance metrics and invest in a culture of continuous improvement and operational excellence, having a strong technical background is an important component of the role as we support multiple backend systems with interdependencies.
Responsibilities
- Diagnose and troubleshoot data center blockers and stakeholder concerns to achieve swift resolution.
- Design, improve, and iterate on internal tools, software, and automated frameworks to streamline the issue management life-cycle.
- Create standardized technical playbooks and processes that enable the Google Server Operations team to manage and resolve issues autonomously.
- Partner with Engineering and Server Operations stakeholders to investigate, identify, and fix the fundamental root causes of negative business outcomes.
- Manage project schedules and timelines while fostering engagement with various cross-functional partners and providing essential business support by participating in weekend on-call duties or assigned work shift rotations.
Key skills/competency
- Technical Solutions Engineering
- Troubleshooting
- Customer Advocacy
- System Design
- Cloud Computing
- Data Center Operations
- Software Development
- Process Improvement
- Project Management
- Technical Consulting
Skills & topics
- Technical Solutions Engineer
- Associate
- Cloud Platform
- Data Center
- Troubleshooting
- System Design
- Python
- Java
- Cloud Computing
How to get hired
- Tailor your resume: Highlight troubleshooting, customer advocacy, and any coding/system design experience relevant to Google's needs.
- Showcase technical skills: Emphasize experience with cloud computing, data, networking, or machine learning, as preferred qualifications.
- Prepare for technical interviews: Be ready to discuss your experience with coding languages, system design, and complex problem-solving.
- Demonstrate problem-solving: Prepare examples of how you've diagnosed and resolved technical issues, driving operational excellence.
- Understand Google's culture: Research Google's commitment to innovation, scalability, and customer focus.
Technical preparation
Practice coding in Python, Java, or C++.,Review system design principles and best practices.,Familiarize yourself with cloud platforms like GCP.,Prepare to troubleshoot complex software issues.
Behavioral questions
Describe a complex technical issue you resolved.,How do you advocate for customer needs?,Share an example of process improvement you led.,How do you manage project timelines under pressure?
Frequently asked questions
- What are the minimum qualifications for the Technical Solutions Engineer Associate role at Google?
- The minimum qualifications include a Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience, plus 2 years of experience in troubleshooting and advocating for customers' needs, and triaging technical issues. You also need experience reading code in a general-purpose coding language or in system design.
- What preferred qualifications does Google look for in a Technical Solutions Engineer Associate candidate?
- Preferred qualifications include 2 years of experience with Web Technology, Data/Big Data, Systems Administration, Machine Learning, Networking, Kubernetes, Oracle, or SAP. Experience in technical consulting, cloud computing, owning full project lifecycles, and developing backend applications or shell scripts is also highly valued.
- What does a Technical Solutions Engineer Associate do on the Scaled Solutions team at Google?
- On the Scaled Solutions team, you will work with Google Server Operations and Data Center Software teams to deliver technical and process solutions for operational excellence. This involves troubleshooting issues globally, innovating in technology and processes, and resolving workflow blockers within Google's data centers.
- What kind of issues does a Technical Solutions Engineer Associate typically troubleshoot at Google?
- You will troubleshoot data center blockers and stakeholder concerns, focusing on resolving workflow execution issues arising from systems and software across the supply chain software stack during capacity fulfillment and enablement operations in Google's global data centers.
- What is the importance of coding experience for this role at Google?
- Experience reading code in a general-purpose language like Java, C++, Python, or JavaScript, or experience in system design, is a minimum qualification. This indicates the need for a strong technical background to support multiple backend systems and drive innovative solutions.
- Does this Technical Solutions Engineer Associate role involve any on-call duties or shift rotations?
- Yes, the role involves providing essential business support, which may include participating in weekend on-call duties or assigned work shift rotations, as part of managing project schedules and timelines.
- What are the potential working locations for this Technical Solutions Engineer Associate position at Google?
- Candidates applying for this position will have the opportunity to share their preferred working location from Eemshaven, Netherlands; Saint-Ghislain, Belgium; Fredericia, Denmark; Hamina, Finland; or Dublin, Ireland.
- How does this role contribute to operational excellence at Google?
- This role drives operational excellence by diagnosing and troubleshooting issues, designing and improving internal tools and automated frameworks, creating standardized technical playbooks, and partnering with stakeholders to fix root causes of negative business outcomes.