Technical Solutions Engineer, Workspace
Google · Bengaluru, Karnataka, India
- On site
- Full-time
- $120,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Provide 24x7 global customer support for Google Workspace.
- Troubleshoot technical issues via debugging and scripting.
- Develop tools for faster issue diagnosis and resolution.
- Collaborate with engineering, sales, and product teams.
- Advocate for customer needs within Google.
About the role
Technical Solutions Engineer, Workspace
In this role, you will be part of a Global team that provides 24x7 support to help customers make the switch to Google Cloud. When customers cannot resolve issues themselves, you will ensure that we have the necessary tools and processes to swiftly resolve the issue with as little customer effort as possible. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Manage customers' problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.
- Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, for quicker identification and resolution of future issues.
- Act as a consultant and subject-matter-expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
- Understand customer issues and advocate for their needs with cross-functional teams like Product Management or Software Engineering.
Key skills/competency
- Technical Solutions Engineer
- Google Workspace
- Debugging
- Networking
- System Administration
- SaaS
- SQL
- Linux/Unix
- JavaScript
- Customer Support
Skills & topics
- Technical Solutions Engineer
- Google Workspace
- Cloud Support
- Customer Advocacy
- Debugging
- System Administration
- Networking
- SaaS
- Linux
- Python
How to get hired
- Tailor your resume: Highlight your 5+ years of experience in code debugging (Java, C++, Python, JavaScript) and customer advocacy, specifically for Technical Solutions Engineer roles at Google.
- Showcase technical skills: Emphasize your experience with web technologies, Linux/Unix systems, and distributed systems management. Mention any SaaS or hosted services experience.
- Demonstrate problem-solving: Provide specific examples of how you've troubleshot complex technical issues, advocated for customers, and improved processes.
- Prepare for technical interviews: Be ready to discuss your experience with coding, system administration, networking, and potentially SQL queries for log analysis.
- Understand Google's culture: Research Google's commitment to innovation, customer focus, and its approach to cloud services.
Technical preparation
Practice debugging Java, C++, Python, or JavaScript.,Review Linux/Unix system administration concepts.,Understand web technologies like HTTP and DNS.,Prepare for distributed systems and SaaS discussions.
Behavioral questions
Describe a complex technical issue you resolved.,How do you advocate for customer needs?,Tell me about working in a global team.,How do you handle non-standard work hours?
Frequently asked questions
- What are the key technical skills required for a Technical Solutions Engineer at Google Workspace?
- For the Technical Solutions Engineer role at Google Workspace, key technical skills include a strong foundation in Computer Science, at least 5 years of experience in debugging code with languages like Java, C++, Python, or JavaScript. You'll also need experience troubleshooting customer issues, familiarity with web technologies (HTTP, HTML, DNS), and system/network administration in Linux/Unix environments. Experience with distributed systems and SaaS is highly preferred.
- Does Google offer accommodations for applicants with disabilities for the Technical Solutions Engineer role?
- Yes, Google is committed to providing equal employment opportunities and offers accommodations for applicants with disabilities. If you have a disability or special need that requires accommodation during the application or interview process for the Technical Solutions Engineer position, please complete the Accommodations for Applicants form. Google's EEO Policy and EEO is the Law information are also available.
- What is the work arrangement for the Technical Solutions Engineer position at Google?
- The Technical Solutions Engineer role is part of a global team that provides 24x7 support, which may require working non-standard hours and differing work rotations or shifts. While not explicitly stated as remote or hybrid, the nature of global 24x7 support suggests a potential for flexible arrangements or on-site work depending on team needs and location.
- How important is coding experience for the Technical Solutions Engineer role at Google?
- Coding experience is important for the Technical Solutions Engineer role. The minimum qualifications require 5 years of experience in reading or debugging code with languages such as Java, C++, Python, or JavaScript. This skill is utilized when troubleshooting customer issues and potentially building tools for faster diagnosis.
- What kind of customer advocacy is expected in this Technical Solutions Engineer job?
- Customer advocacy is a crucial part of this Technical Solutions Engineer role. You will be expected to advocate for customer needs with cross-functional teams like Product Management or Software Engineering. This involves understanding customer issues and ensuring their perspectives are considered to resolve technical deployment obstacles and improve Google Cloud services.
- What is Google's stance on equal employment opportunity for this Technical Solutions Engineer role?