Technical Program Manager, Google Cloud Business Platforms, Production Support
Google · Bengaluru, Karnataka, India
- On site
- Full-time
- $150,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Lead global technical support team for Google Cloud.
- Drive operational excellence and customer service.
- Partner with Product and Engineering.
- Manage high-impact production incidents.
- Establish governance and drive strategic change.
About the role
About The Job
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Lead a global 24/7 technical support team of Program Managers, establishing the strategic direction and priorities while fostering continuous technical development and operational excellence to ensure excellent customer service.
- Partner cross-functionally with Product and Engineering to advocate for customers through data-driven insights, identifying key innovation opportunities and escalating critical product or operational issues within organization.
- Manage high-impact production incidents in real-time alongside Engineering and SRE, while collaborating with local Sales and Operations teams to track and further enhance overall program performance and efficiency.
- Establish the governance and communication standards to drive executive decision-making, mitigate dependencies, and manage a program portfolio targeting significant business impact and organizational resource stewardship.
- Drive strategic change management to increase program velocity across multiple teams, ensuring organizational gains and the effective deployment of both human and machine resources.
Minimum qualifications
- Bachelor's degree in a technical field, or equivalent practical experience.
- 8 years of experience managing cross-functional projects and 5 years of direct supervisory experience.
- Experience implementing, troubleshooting, and supporting Linux/Unix systems, web servers, data storage, and internet-based applications.
Preferred qualifications
- Experience in program management and production support, ensuring project delivery and technical reliability across portfolios.
- Excellent planning and leadership skills, along with the ability to navigate ambiguity and define organizational direction.
- Excellent stakeholder management and communication skills, and ability to maintain customer focus and drive business results.
Key skills/competency
- Technical Program Management
- Production Support
- Google Cloud
- Linux/Unix Systems
- Web Servers
- Data Storage
- Cross-functional Project Management
- Stakeholder Management
- Leadership Skills
- Customer Focus
Skills & topics
- Technical Program Manager
- Google Cloud
- Production Support
- Program Management
- Project Management
- Linux
- Unix
- Web Servers
- Data Storage
- Cloud Computing
- Technical Leadership
- Operations
- Customer Support
How to get hired
- Tailor your resume: Highlight cross-functional project management and production support experience, aligning with Google's technical requirements.
- Showcase leadership: Emphasize supervisory experience and ability to navigate ambiguity, as seen in Google's preferred qualifications.
- Quantify achievements: Use data to demonstrate impact in project delivery, technical reliability, and customer focus.
- Prepare for technical questions: Be ready to discuss Linux/Unix systems, web servers, and internet-based applications.
- Research Google's culture: Understand their commitment to solving problems for everyone and their focus on innovation.
Technical preparation
Practice troubleshooting Linux/Unix systems.,Review web server and data storage concepts.,Prepare for complex project management scenarios.,Familiarize with Google Cloud Platform basics.
Behavioral questions
Describe a time you managed ambiguity.,How do you handle critical production incidents?,Share an example of cross-functional leadership.,How do you drive change and operational excellence?
Frequently asked questions
- What are the key technical skills required for the Technical Program Manager role at Google Cloud?
- For the Technical Program Manager position at Google Cloud, you'll need a strong background in implementing, troubleshooting, and supporting Linux/Unix systems, web servers, data storage, and internet-based applications. A Bachelor's degree in a technical field or equivalent experience is essential, alongside significant project management and supervisory experience.
- How does Google Cloud define success for its Technical Program Managers?
- Success for a Technical Program Manager at Google Cloud involves leading complex, multi-disciplinary projects, ensuring technical reliability and project delivery. This includes advocating for customers through data-driven insights, managing high-impact incidents, and driving strategic change management to enhance program velocity and organizational gains.
- What is the expected experience level for a Technical Program Manager at Google?
- Google typically looks for at least 8 years of experience managing cross-functional projects and 5 years of direct supervisory experience for their Technical Program Managers. A Bachelor's degree in a technical field or equivalent practical experience is also a minimum requirement.
- How important are stakeholder management and communication skills for this role at Google?
- Excellent stakeholder management and communication skills are crucial for a Technical Program Manager at Google. You'll need to clearly communicate with cross-functional partners, explain analyses to executives, and discuss technical trade-offs with engineers, while maintaining customer focus and driving business results.
- What does 'production support' entail in the Google Cloud Business Platforms role?
- In this Technical Program Manager role, 'production support' involves leading a global 24/7 technical support team, ensuring technical reliability across portfolios, and managing high-impact production incidents in real-time alongside Engineering and SRE teams to maintain excellent customer service.
- How can I best prepare my resume for a Technical Program Manager position at Google?
- To prepare your resume for a Technical Program Manager role at Google, focus on highlighting your experience in managing complex, cross-functional projects, your supervisory experience, and your technical proficiency with systems like Linux/Unix, web servers, and data storage. Quantify your achievements and align your skills with Google's emphasis on innovation and customer focus.