Technical Operations Manager
Google · Hyderabad, Telangana, India
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- On site
- Full-time
- $150,000 / year
- Hyderabad, Telangana, India
Job highlights
- Lead IT Support Engineers at Google.
- Manage internal tools and technologies.
- Drive technical projects and process improvements.
- Develop talent and lead distributed teams.
- Ensure operational efficiency and security.
About the role
Technical Operations Manager
As the Corporate Operations Engineer within the IT Support Technician team at Google, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement, and documentation efforts.
Google’s internal support organization has been critical to keeping Google running for two decades. In this role, you will lead a team of IT Support Engineers, the people who make this essential service possible, and play an important part in helping to keep Googlers from around the world productive.
At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. We deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Responsibilities
- Inspire, grow, and develop talent while setting direction for the team and leading through outcomes rather than tasks.
- Collaborate with partner teams and leadership to achieve shared objectives, provide insight, and lead continuous improvement efforts in customer service and operations.
- Drive results by analyzing information needs and specifying technology to meet those needs.
- Direct regional operations and setting priorities between systems development, maintenance, and operations.
- Identify process improvement opportunities and deliver on the initiatives.
- Lead the design and operation of various cloud-based services, systems, and applications.
- Lead hiring and career development for a team of professionals across a variety of technical disciplines.
- Ensure proper security procedures and policies are followed and adhered to.
Minimum Qualifications
- Bachelor’s degree in Information Technology, a related field, or equivalent practical experience.
- 5 years of technical experience as a security professional.
- 2 years of experience managing a team of engineering and technical operations professionals.
- Experience with operating systems internals and administration (e.g., filesystems, inodes, system calls), cloud computing, AI/ML, and networking (e.g., TCP/IP, routing, network topologies and hardware, SDN).
Preferred Qualifications
- 3 years of experience building teams, as well as hiring and developing talent.
- Experience leading regionally or globally distributed teams and leading people through change along with the ability to adjust to the changing technology and make decisions with limited information.
- Experience in identifying opportunities to improve team efficiency and effectiveness through automation.
- Ability to prioritize and manage across multiple, often time-sensitive initiatives.
- Excellent organizational, communication, leadership, and customer-service skills.
Key skills/competency
- Technical Operations Management
- IT Support
- Team Leadership
- Cloud Computing
- AI/ML
- Networking
- Security Operations
- Process Improvement
- Automation
- Talent Development
Skills & topics
- Technical Operations Manager
- IT Operations
- Team Leadership
- Cloud Computing
- AI/ML
- Networking
- Security
- Process Improvement
- Technical Support
How to get hired
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight your technical operations, team management, and security experience, using keywords from the job description.
- Prepare for technical interviews: Brush up on operating systems, cloud computing, AI/ML, and networking concepts relevant to Google.
- Showcase leadership: Be ready to discuss your experience in leading teams, driving initiatives, and fostering talent.
- Follow up: Send a thank-you note after interviews, reiterating your interest and qualifications.
Technical preparation
Master operating system internals and administration.,Deepen knowledge in cloud computing platforms.,Strengthen understanding of AI/ML concepts.,Review networking protocols and SDN.
Behavioral questions
Describe leading a technical team through change.,How do you prioritize time-sensitive initiatives?,Share an example of improving team efficiency.,How do you develop talent on your team?
Frequently asked questions
- What are the key responsibilities for a Technical Operations Manager at Google?
- The Technical Operations Manager at Google is responsible for leading a team of IT Support Engineers, managing internal tools and technologies, driving technical projects, improving processes, developing talent, and ensuring security procedures are followed.
- What technical skills are essential for this Technical Operations Manager role at Google?
- Essential technical skills include experience with operating systems internals and administration, cloud computing, AI/ML, and networking (TCP/IP, routing, SDN). Security professional experience is also crucial.
- Does Google offer opportunities for career growth in this Technical Operations Manager position?
- Yes, Google emphasizes growing and developing talent. This role involves leading hiring and career development for a team of technical professionals, indicating a strong focus on internal growth.
- What kind of team management experience is required for the Technical Operations Manager at Google?
- The role requires at least 2 years of experience managing engineering and technical operations professionals. Preferred qualifications include experience leading regionally or globally distributed teams and developing talent.
- How does Google approach equal opportunity for its Technical Operations Manager roles?
- Google is committed to equal employment opportunity, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. They also consider qualified applicants regardless of criminal histories.
- What is the work environment like for a Technical Operations Manager at Google?
- The role is part of the IT Support Technician team, focusing on enabling the people and technology that keep Google running. It involves front-line user support, technical projects, and continuous improvement within a collaborative, fast-paced environment.
- How can I best prepare my resume for the Technical Operations Manager position at Google?
- To prepare your resume for this role, emphasize your technical operations management experience, security background, team leadership achievements, and specific skills in cloud computing, AI/ML, and networking. Quantify your accomplishments whenever possible.