Technical Account Manager, Google Cloud Consulting

About The Job

As a Technical Success Account Manager (TSAM), you will serve as a strategic technical leader aligned with Google Cloud’s most critical customers. You are responsible for driving sustained platform health, achieving technical excellence, and ensuring stability for key business critical workloads running on Google Cloud Platform (GCP). You serve as the customer’s trusted technical advisor, translating complex business objectives into technical governance and modern, resilient cloud architectural strategies. You will advocate for the adoption of industry best practices and act as the primary point of accountability for resolving platform challenges and proactive risk mitigation, to the satisfaction of executive stakeholders. You will independently forge strong executive relationships, advocating for the implementation of Google Cloud architecture standards, elevating platform stability, and establishing technical excellence across the customer’s Google Cloud Platform (GCP) footprint, through a programmatic approach. Additionally, you will serve as the internal customer advocate, translating their strategic needs into actionable feedback for Google Cloud’s Product and Engineering teams, ensuring continuous service improvement and feature development. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Establish and lead technical governance, focusing on platform health metrics and enterprise readiness planning.
• Provide technical guidance and advocate for the adoption of Google Cloud architecture and best practices via deep dives and workshops.
• Drive platform stability and excellence through deep architectural health assessments.
• Serve as the strategic technical advisor to address and resolve critical reliability concerns, advising on and guiding the architecture of highly scalable, and resilient workloads.
• Act as the internal customer advocate, translating technical obstacles to influence GCP product roadmaps.
• Own workload success, stabilization, and ongoing optimization to ensure sustained business value.

Key skills/competency

• Technical Success Account Manager
• Google Cloud Platform
• Cloud Architecture
• Technical Governance
• Customer Facing Roles
• Executive Stakeholders
• Platform Health
• Risk Mitigation
• Cloud Computing
• Enterprise Architecture