Solutions Service Delivery Manager, gTech Ads

@ Google

Overview

The Solutions Service Delivery Manager, gTech Ads at Google leads Ads customer operations by delivering product recommendations, optimizations and leveraging technical expertise to manage vendor relationships and scale tech solutions across global operations.

Minimum Qualifications

• Bachelor's degree in Business, Logistics, Operations, Engineering or equivalent practical experience.
• 5 years of experience managing warehousing and supply chain operations.
• 5 years of experience working with, supervising, and managing third party logistics relationships.

Preferred Qualifications

• Experience managing vendor operations and working with globally managed service providers.
• Advising customers on product activation and optimization in digital marketing.
• Expertise in Digital Marketing (SEM) and Google Ads Optimization across Search and Shopping.
• Experience in data insights and using data to develop solutions.
• Knowledge of SQL.
• Excellent problem-solving, critical thinking and project management skills.

About the Role

At Google, the gTech Ads team supports and enhances the advertising experience for brands and publishers worldwide. As the Solutions Service Delivery Manager, you will partner with Sales, Product and Engineering teams to manage the life cycle of tech solutions - launching, maintaining, and optimizing them to provide exceptional vendor-driven customer operations. You will be responsible for vendor selection, forecasting, resource and budget planning, and ensuring that service design remains consistent and well-documented globally.

Key Responsibilities

• Lead Ads customer operations with product recommendations and optimization.
• Drive business enablement across products and the Google Ads business.
• Scale tech solutions using engineering skills and vendor support.
• Own the tech solution life cycle, including maintenance and feature management.
• Manage and inspire vendor partners to deliver excellent customer experiences.
• Oversee vendor selection, forecasting, resource, and budget planning for operations.

Key skills/competency

• Operations
• Vendor Management
• Digital Marketing
• Google Ads
• Supply Chain
• Project Management
• SQL
• Service Design
• Technical Solutions
• Data Insights