Solutions Consultant Consumer Services

Solutions Consultant, Consumer Services, gTech

In gTech Users and Products (gUP), our mission is to advocate for Google uevo00E2 uevo0080 uevo0099s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Solutions Consultant on the Labs Consumer Services team, you will be a strategic partner focused on both horizontal and vertical enablement programs across Labs and DeepMind products. You will work across a portfolio that includes pre-launch product testing, innovative solutions for user insights, and scaling services to ensure user success and operational excellence.

This is a fast-paced, rapidly developing space. You will support projects like NotebookLM, Flow, and Pomelli, helping to transition prototypes into scalable consumer products.

About Google

Google creates products and services that make the world a better place, and gTech uevo00E2 uevo0080 uevo0099s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers uevo00E2 uevo0080 uevo0099 complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Design and implement cross-functional initiatives that transform user feedback into actionable product strategies, ensuring a unified user experience.
• Navigate and deconstruct complex, undefined problems into actionable work streams with clear ownership and milestones.
• Identify and drive recommendations for operational frameworks that scale program capabilities and eliminate bottlenecks.
• Develop and scale tooling solutions for in-depth data analysis across non-standard user feedback sources.
• Serve as a thought partner for partner teams to execute process optimization plans that raise the bar for excellence.

Minimum qualifications

• Bachelor uevo00E2 uevo0080 uevo0099s degree or equivalent practical experience.
• 5 years of experience in project management or user insights focused roles (e.g., User Research, Product Operations, Consumer Insights Analysis, or other related role).

Preferred qualifications

• Master uevo00E2 uevo0080 uevo0099s degree or MBA in a technical or business-related field.
• Experience in leadership and stakeholder management with the ability to work with engineering/product teams.
• Ability to effectively influence and communicate (often cross-functionally) with multiple stakeholders at all levels of management.
• Strategic thinker with strong writing and analytical skills and the ability to navigate high levels of ambiguity.
• Outstanding communication and people skills.

Key skills/competency

• Solutions Consultant
• Consumer Services
• gTech
• User Insights
• Product Operations
• Project Management
• Stakeholder Management
• Cross-functional Communication
• Analytical Skills
• Strategic Thinking