Senior Technical Account Manager, Google Cloud ... @ Google
Your Application Journey
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Job Details
Minimum Qualifications
Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
Preferred Qualifications
MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience translating business requirements into technological solutions.
Experience in application or workload migration to public cloud providers.
Experience collaborating with teams, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or CDNs.
Excellent written and verbal communication, presentation, problem-solving, and client management skills.
About the Job
As a Senior Technical Account Manager, Google Cloud Consulting, you will help customers successfully adopt Google Cloud products. You will lead the implementation journey, providing technical guidance, managing timelines, and driving business transformation strategies.
You will engage with enterprise leadership and cross-functional teams to accelerate customer adoption of Google Cloud, manage escalations, and ensure effective resolution of issues. You will also plan customer events and launches, working with Support, Engineers, and Site Reliability Engineers.
Develop strategic roadmaps, lead quarterly business reviews and executive sessions, and advocate for customer needs to drive new feature development.
Responsibilities
- Accelerate customer adoption by leading implementation journeys and migrations.
- Advocate customer needs and coordinate across multiple teams.
- Develop relationships, strategic roadmaps, and quarterly reviews.
- Plan customer events, launches, and support technical issue resolutions.
- Create best practices and assets from customer engagements.
Key skills/competency
- Google Cloud
- Customer Implementation
- Technical Guidance
- Stakeholder Management
- Cloud Consulting
- Migration
- IT Operations
- Business Transformation
- Escalation Management
- Strategic Roadmapping
How to Get Hired at Google
🎯 Tips for Getting Hired
- Research Google's culture: Study mission, values, and recent news.
- Tailor your resume: Highlight cloud and technical skills.
- Showcase customer success: Detail implementation achievements.
- Practice technical scenarios: Prepare for cloud and migration questions.