Senior Outcome Customer Engineer

Senior Outcome Customer Engineer, Google Cloud

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

As a Senior Outcome Customer Engineer (OCE) at Google Cloud Platform (GCP), you will collaborate with a cross-functional team at Google to drive initial and ongoing business growth for our customers. This involves providing technical advisory services, clearing blockers, and ensuring customers gain maximum benefit from their investment faster. You will manage and execute deployment plans, transitioning scoped workloads into production by offering technical leadership to customers and partners. This role directly impacts the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Develop and orchestrate a structured deployment plan across customer, professional services, and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
• Employ coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
• Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
• Maintain awareness of progress against the delivery plan, providing support to customers or partners during ramp, delivery, migration, or implementation phases.
• Identify expansion opportunities for new workloads within the account during project execution.
• Drive product usage to help customers realize value on an ongoing basis and secure future agreement renewals.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud-native architecture in a customer-facing or support role.
• Experience in deployment planning, orchestration, or change management, programming languages, debugging, or systems design.
• Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.

Preferred Qualifications

• Experience promoting technical solutions in one or more of the following areas: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, AI, Networking, Migrations or Security.
• Experience with Google Cloud products and differentiation from competition.
• Experience working with product and capacity teams to resolve technical and capacity blockers.
• Experience with object-oriented programming languages (i.e., Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.

Key skills/competency

• Cloud Architecture
• Customer Engagement
• Deployment Planning
• Technical Leadership
• Blocker Resolution
• GCP Products
• Python/Java
• Data Management
• Application Modernization
• Stakeholder Management