Scaled Delivery Manager, gTech Ads Solutions
Google · Gurugram, Haryana, India
This listing has closed — view similar roles below.
- On site
- Full-time
- ₹1,500,000 / year
- Gurugram, Haryana, India
Job highlights
- Lead large-scale extended workforce operations.
- Optimize processes and ensure comprehensive training.
- Manage vendor selection, resources, and budget.
- Drive efficiency with AI and automation.
- Serve as an escalation point for disputes.
About the role
Scaled Delivery Manager, gTech Ads Solutions
A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Lead operations, inspire vendor teams and enable a large-scale extended workforce ecosystem of vendors/partner teams and support specialists to deliver exceptional customer experiences.
- Optimize and maintain processes, ensuring comprehensive training and resources. Enable processes like Business Continuity Planning (BCP), Agent Quality, Compliance, Tools, Subject Matter Experts (SMEs) and training creation/delivery management.
- Manage vendor selection, forecasting, resources, and budget while collaborating with stakeholders, supporting vendors, and advocating for operational needs.
- Drive impact through efficiency driven by AI, Automation leading to reduced effort, and positive interactions and deliver key performance indicators (KPIs), maintain infrastructure, and secure budgets.
- Support vendor partners and extended workforce in communicating and engaging with Google stakeholders and act as a point of escalation in dispute management.
Key skills/competency
- Scaled Delivery Management
- Vendor Management
- Process Optimization
- Stakeholder Relationship Management
- Cross-functional Collaboration
- Budget Management
- AI and Automation
- KPI Management
- Business Continuity Planning
- Customer Experience
Skills & topics
- Scaled Delivery Manager
- Program Manager
- Operations Management
- Vendor Management
- Process Improvement
- Stakeholder Management
- Cross-functional Teams
- AI
- Automation
- KPIs
- gTech
- Hyderabad
- Gurugram
- India
How to get hired
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight experience in stakeholder management, process improvement, and cross-functional collaboration relevant to the Scaled Delivery Manager role.
- Craft a compelling cover letter: Emphasize your problem-solving skills and ability to drive change, referencing specific achievements.
- Prepare for interviews: Anticipate behavioral questions about leadership, conflict resolution, and data-driven decision-making.
- Showcase your technical acumen: Be ready to discuss your experience with AI, automation, and KPI management in operations.
Technical preparation
Familiarize with Google's tech infrastructure.,Understand AI/automation in operations.,Review KPI frameworks and reporting.,Practice process optimization techniques.
Behavioral questions
Describe leading diverse teams.,How do you manage vendor disputes?,Share an example of process improvement.,How do you handle operational challenges?
Frequently asked questions
- What are the key responsibilities for a Scaled Delivery Manager at Google?
- As a Scaled Delivery Manager at Google, you'll lead operations for a large extended workforce, optimize processes, manage vendor relationships and budgets, and drive efficiency through AI and automation to ensure exceptional customer experiences.
- What qualifications are preferred for the Scaled Delivery Manager role at Google?
- Preferred qualifications include an MBA or Master's degree, five years of experience in data analysis and generating business insights, and experience in data center logistics. A Bachelor's degree or equivalent experience is a minimum requirement.
- Does Google offer remote work options for the Scaled Delivery Manager position?
- While the job description mentions preferred working locations in Hyderabad or Gurugram, India, Google offers flexibility. It's best to discuss your preferred working arrangement during the application process, as specific roles may have remote or hybrid options.
- How important is experience with AI and automation for this Scaled Delivery Manager role?
- Experience with AI and automation is highly valued, as the role aims to drive impact through efficiency, reduce manual effort, and improve interactions. Demonstrating how you've leveraged these technologies in previous roles will strengthen your application.
- What kind of stakeholder and vendor management experience does Google look for in a Scaled Delivery Manager?
- Google seeks candidates with at least five years of experience building strong relationships with stakeholders or clients. You should also have experience identifying process issues, creating solutions, and collaborating with cross-functional teams and vendors.
- What is Google's approach to equal opportunity employment for the Scaled Delivery Manager position?
- Google is committed to equal employment opportunity, valuing diversity and inclusion. They are an affirmative action employer and consider all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability, or gender identity.