Sales Specialist, Financial Services, Google Cloud

About The Role: Sales Specialist, Financial Services, Google Cloud

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. As a Gemini Enterprise CX Sales Specialist, you will be responsible for growing our Gemini Enterprise for Customer Experience (GECX) business by building and expanding relationships with new and existing customers. You will partner with internal Google Cloud sales teams to grow their Customer Experience (CX) businesses and drive overall value for Google Cloud business cycles, including expansion agreements and working with product teams to help customers build new AI-powered products. Google Cloud accelerates every organization’s ability to digitally transform its business and industry, delivering enterprise-grade solutions that leverage Google’s cutting-edge technology and tools.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a sales role in the enterprise software, cloud, or AI space.
• Experience identifying AI use cases to solve customer challenges or selling Customer Experience (digital, telephony, conversational AI, LLM, etc.) technology to clients.
• Experience engaging with, presenting to, and building relationships with executive leaders.

Preferred Qualifications

• Experience in, or supporting, financial services customers.
• Experience promoting the Customer Experience (CX), Generative AI and AI technology stack.
• Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
• Experience working with and managing partners in complex implementation projects, including global system integrators and packaged software vendors.
• Understanding of regional, local, and industry data privacy and security rules and regulations.
• Ability to engage and influence executive stakeholders as a business advisor and thought leader in AI.

Responsibilities

• Build and maintain executive relationships with customers as the Gemini Enterprise for customer experience subject matter expert, manage complex business cycles, identify suitable use cases for Google Cloud solutions, and influence the long-term strategic direction of your accounts.
• Manage objectives and key results to deliver against quota and achieve or exceed strategic business and growth goals while accurately forecasting and reporting the state of the business for your assigned territory.
• Work with Google accounts and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, and Partner Ecosystem) to develop go-to-market strategies, drive pipeline, understand the customer, and provide excellence prospect and customer experience.
• Assist customers in identifying GECX and AI use cases suitable for Google Cloud AI products and solutions.
• Articulate key solution differentiators and the measurable business impact.

Key skills/competency

• Enterprise Sales
• Google Cloud
• Financial Services
• Customer Experience (CX)
• Generative AI
• Artificial Intelligence (AI)
• Executive Engagement
• Go-to-Market Strategy
• Business Development
• Partnership Management