RCS Business Messaging Analyst, Trust and Safety

RCS Business Messaging Analyst, Trust and Safety at Google

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, anti-abuse messaging solutions, fraud/abuse investigations, risk management or a related field.

Preferred Qualifications

• Experience with building anti-abuse messaging solutions either in a technical or product capacity.
• Experience performing fraud/abuse investigations, risk management, security and threat analysis in the context of internet, telephony or communication related products.
• Experience in Operations and Trust and Safety.
• Experience in data analysis, tools and processes for building ML reputation models.
• Ability to influence cross-functional stakeholders and executive leadership with excellent communication and presentation skills.
• Excellent problem-solving and critical thinking skills with attention to ever changing abuse landscape.

About The Job

The Rich Communication Services (RCS) for Business Messaging (RBM) Spam and Abuse team at Google works on preventing abuse within the RBM ecosystem, encompassing interactions between millions of businesses and billions of users. This team is dedicated to safeguarding partners from malicious content like phishing, malware, and scams, as well as unwanted interactions such as spam. Over the coming years, the focus will be on scaling up these protections across the ecosystem, collaborating closely with product and engineering teams to derisk the RCS value for the entire business ecosystem. In this role as an RCS Business Messaging Analyst, Trust and Safety, you will champion the user's perspective, applying your technical, investigative, and strategic skills to protect users. You will work globally and cross-functionally with Google Engineers and Product Managers, addressing challenging online safety situations and managing abuse and fraud at Google's vast scale. Google’s Trust & Safety team is composed of experts dedicated to making the internet safer, partnering across the company to deliver bold solutions against malware, spam, and account hijacking, protecting users, advertisers, and publishers worldwide.

Responsibilities

• Identify business-to-users and users-to-business threats, working cross-functionally to design and build anti-abuse protections, influence safer-by-design product features, and advise on counter-abuse strategies and emerging trends.
• Analyze data and emerging trends to identify new signals for scaled enforcement, leading projects to increase the adoption of AI/ML to improve operational efficiency and effectiveness.
• Design and operate the full Trust and Safety funnel of review, enforcement, and appeals workflows; this includes ensuring effective policy implementation by drafting guidelines for reviewers and overseeing review and enforcement quality.
• Provide abuse and policy expertise to Product, Engineering, and other cross-functional teams to support the development of automated enforcement solutions.
• Monitor ecosystem performance against key metrics, investigate anomalies in spam trends to identify root causes, manage industry partner-experience trends, and manage executive escalations by providing timely, data- and content-driven insights.

The US base salary range for this full-time position is $132,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Key skills/competency

• Data analytics
• Trust & Safety
• Anti-abuse solutions
• Fraud investigation
• Risk management
• Policy enforcement
• Machine Learning models
• Stakeholder influence
• Problem-solving
• Critical thinking