Product Support Manager @ Google
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About the Role
The Product Support Manager at Google is tasked with designing and driving consumer support strategy across product areas. This role entails managing multiple, time-sensitive projects, collaborating with engineering and product teams, and driving operational improvements to enhance user experience.
Responsibilities
- Design and drive consumer support strategy.
- Lead cross-functional programs for integrating product insights.
- Identify operational improvements and scale support processes.
- Manage pre-launch testing, localization, and support initiatives.
- Partner with global teams to support product launches and roadmap execution.
Qualifications
Minimum Qualifications: Bachelor's degree or equivalent and 5 years of project management or customer-facing experience.
Preferred Qualifications: Leadership, stakeholder management, excellent communication, project execution skills, and the ability to work independently.
Additional Details
This role is part of the gTech Users and Products team (gUP) at Google, dedicated to advocating for Google’s users and creating trusted experiences. Compensation details include a US base salary range of $110,000-$157,000 plus bonus, equity, and benefits, determined by role and location.
Key skills/competency
- Project Management
- Customer Support
- Stakeholder Management
- Operational Improvement
- Cross-functional Collaboration
- Pre-launch Testing
- Global Support
- Product Strategy
- Localization
- Communication
How to Get Hired at Google
🎯 Tips for Getting Hired
- Customize your resume: Highlight project management and support skills.
- Research Google: Understand gTech culture and initiatives.
- Tailor your cover letter: Emphasize leadership and stakeholder experience.
- Prepare for interviews: Review case studies on operational improvements.
- Practice communication: Demonstrate concise storytelling.