Product Support Manager - AI Agent Experience
@ Google

Bengaluru, Karnataka, India
$160,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXX****** @google.com
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Job Details

Overview

The Product Support Manager - AI Agent Experience at Google will bridge YouTube's global creator support and product teams. In this role, you will architect the conversational abilities of our AI agent to support millions of creators. Your work involves translating complex support journeys into clear AI blueprints and leading the quality and experimentation processes of new capabilities.

Minimum Qualifications

  • Bachelor’s degree or equivalent practical experience.
  • 5 years experience in product management, program management, consulting, or client-facing technical roles.
  • 4 years experience in conversational AI design, prompt engineering, or designing evaluation sets for AI/ML models.

Preferred Qualifications

  • Experience with scalable frameworks or design patterns.
  • Translating complex user needs into technical requirements.
  • Ability to navigate ambiguity and drive projects to conclusion.
  • Design and run data-driven experiments such as A/B testing.
  • Excellent project and stakeholder management skills.

About the Role

YouTube's vibrant community of creators and over a billion monthly users require tailored support. The Creator Success Operations organization, through its AI support strategy, is committed to empowering creators globally. You will:

  • Establish standardized frameworks and evaluation sets for support workflows.
  • Own the validation cycle for AI capabilities including prompt tuning and quality certification.
  • Manage communications regarding AI model changes and experiments.
  • Support launch readiness by equipping support teams with necessary training and documentation.
  • Collaborate with YouTube Creator Support and Product teams to influence product improvements.

Key skills/competency

product management, conversational AI, prompt engineering, experimentation, workflow design, stakeholder management, data-driven, support operations, framework development, quality validation

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How to Get Hired at Google

🎯 Tips for Getting Hired

  • Customize your resume: Highlight product and AI experience.
  • Showcase project management: Focus on workflow and experiment success stories.
  • Research Google's culture: Learn about innovation and support platforms.
  • Prepare for technical questions: Review conversational AI design patterns.

📝 Interview Preparation Advice

Technical Preparation

Review conversational AI design fundamentals.
Practice data experiment setup and analysis.
Study prompt engineering case studies.
Brush up on technical requirement translation.

Behavioral Questions

Describe handling ambiguous project requirements.
Explain a challenging stakeholder management experience.
Discuss managing high-impact product changes.
Relate experience in leading cross-functional teams.

Frequently Asked Questions