Product Solutions Engineer, Authentication and Security, Tech CoE
Google · Hyderabad, Telangana, India
- On site
- Full-time
- $150,000 / year
- Hyderabad, Telangana, India
Job highlights
- Solve complex authentication and security issues for Google Ads.
- Implement and troubleshoot Passkey technology for enterprise clients.
- Develop diagnostic tools and automation for issue resolution.
- Collaborate with Product Engineering and Trust and Safety teams.
- Provide outstanding customer service to advertisers and partners.
About the role
About the Role
gTech Ads at Google is dedicated to providing comprehensive support and technical services for a wide range of Google Ad and Publisher products. We assist customers in maximizing their use of these products, offering services that span from self-help resources and in-product support to direct interactions, account setup, campaign implementation, and sophisticated media and measurement solutions for large clients. We collaborate closely with Sales, Product, and Engineering teams to refine our offerings and enhance the customer experience, ensuring clients achieve optimal return on investment and maintain trust in Google. Google is committed to creating products that positively impact the world, and gTech plays a crucial role in bringing these innovations to life through trusted advisory services, leveraging technical expertise, product knowledge, and a deep understanding of customer needs. Our solutions, whether unique custom designs or scalable tools, are all aimed at ensuring customers fully benefit from Google's product ecosystem. Learn more about gTech by watching our video .Responsibilities
- Deliver exceptional customer service throughout the customer journey, including troubleshooting and resolving issues for Google's advertisers, Sales teams, agencies, and partners.
- Lead the technical investigation, triage, and resolution of complex escalations related to identity management, authentication failures, and unauthorized access within the Ads ecosystem.
- Act as the primary technical engineer for passwordless authentication rollouts, specifically supporting the mandate, troubleshooting, and implementation of Passkey technology (WebAuthn/FIDO2) for enterprise clients.
- Develop and implement tools and automation for enhanced diagnostics, data correction, and debugging, working independently or in collaboration with Product Engineering teams.
- Partner directly with Product Engineering and Trust and Safety teams to identify systemic vulnerabilities in the authentication stack, ensuring accurate bug routing and advocating for infrastructure-level improvements.
Minimum Qualifications
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience troubleshooting technical issues for internal/external partners or customers.
- Experience in either system design or reading code (e.g., Java, C++, Python).
Preferred Qualifications
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- 5 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows, etc.).
- 5 years of experience working with Unix or Linux operating systems/commands.
- 5 years of experience with data analysis and SQL/MySQL.
- 5 years of experience in a customer-facing role.
Equal Opportunity Statement
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .Key skills/competency
- Product Solutions Engineer
- Authentication
- Security
- Troubleshooting
- System Design
- Coding (Java, C++, Python)
- Project Management
- Operations Management
- Data Analysis
- Customer-Facing Role
Skills & topics
- Product Solutions Engineer
- Authentication
- Security
- Troubleshooting
- System Design
- Java
- C++
- Python
- SQL
- Linux
- gTech
- Google Ads
How to get hired
- Tailor your resume: Highlight your experience in authentication, security, system design, and troubleshooting technical issues, emphasizing Java, C++, Python, SQL, and Linux.
- Showcase project management skills: Detail your experience managing projects, process improvement, and customer-facing roles, especially in operations and analytics.
- Prepare for technical interviews: Be ready to discuss system design principles and potentially code reviews, as well as detailed problem-solving scenarios related to authentication and security.
- Understand Google's values: Research Google's mission and commitment to diversity and inclusion; demonstrate how your collaborative approach aligns with their culture.
- Apply strategically: Ensure your application clearly articulates your qualifications against both minimum and preferred requirements, especially focusing on your years of experience in relevant areas.
Technical preparation
Practice troubleshooting common authentication failures.,Review system design principles for security.,Write sample code in Java, C++, or Python.,Prepare for SQL and Linux command-line questions.
Behavioral questions
Describe a complex technical issue you resolved.,How do you handle difficult customer interactions?,Tell me about a time you improved a process.,How do you collaborate with cross-functional teams?
Frequently asked questions
- What specific technical skills are most critical for a Product Solutions Engineer at Google Ads?
- For the Product Solutions Engineer role in Authentication and Security at Google Ads, critical technical skills include troubleshooting complex issues, system design, and experience with coding languages like Java, C++, or Python. Proficiency in data analysis, SQL/MySQL, and Unix/Linux commands are also highly valued, alongside experience with identity management and authentication technologies such as WebAuthn/FIDO2.
- How does Google's gTech team contribute to customer success with Ad products?
- Google's gTech Ads team provides comprehensive support and technical services, helping customers maximize their use of Ad and Publisher products. They offer a range of services including self-help, direct support interactions, account setup, campaign implementation, and complex technical and measurement solutions, acting as trusted advisors to ensure customers achieve their business and marketing goals.
- What is the role of a Product Solutions Engineer in implementing new authentication technologies like Passkey?
- As the technical engineer for passwordless authentication rollouts, the Product Solutions Engineer directly supports the mandate, troubleshooting, and implementation of Passkey technology (WebAuthn/FIDO2) for enterprise customers. This involves guiding customers through the adoption process and resolving any technical challenges that arise.
- What kind of career growth can I expect as a Product Solutions Engineer at Google?
- As a Product Solutions Engineer at Google, you can expect opportunities for growth through tackling complex technical challenges, collaborating with leading engineering and product teams, and gaining deep expertise in critical areas like authentication and security. The role offers pathways to develop leadership in technical problem-solving and customer solutions within Google's vast ad ecosystem.
- How does Google ensure equal opportunity for all applicants in the hiring process for a Product Solutions Engineer?
- Google is committed to equal employment opportunity and is an affirmative action employer. They consider qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status, and also consider criminal histories consistent with legal requirements. Applicants needing accommodation can complete the Accommodations for Applicants form.
- What is the expected experience level for a Product Solutions Engineer, Authentication and Security at Google?
- The minimum qualifications require a Bachelor's degree or equivalent experience with 3 years of technical troubleshooting experience and familiarity with system design or code reading. Preferred qualifications include a Master's degree and 5 years of experience in project management, analytics, coding, operations management, Unix/Linux, data analysis, and customer-facing roles.