6 days ago
Product Operations Manager, Cloud Support
On Site
Full Time
$216,000
Waterloo, ON
Job Overview
Job TitleProduct Operations Manager, Cloud Support
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$216,000
LocationWaterloo, ON
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Job Description
Product Operations Manager, Cloud Support at Google
Google is seeking a Product Operations Manager, Cloud Support to serve as the critical bridge between customer experience and the Cloud product development life-cycle. In this role, you will drive customer satisfaction by ensuring the product addresses customer friction effectively. You will translate quantifiable customer pain points, derived from feedback and data, into actionable technical requirements and guide these through the Product and Developing organizations.
About Google Cloud
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions leveraging Google’s cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories trust Google Cloud as their partner to enable growth and solve their most critical business problems.
Minimum Qualifications
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in product or program management.
Preferred Qualifications
- Experience implementing technical solutions, driving product strategy, and managing the product development life-cycle.
- Experience with data-driven analysis, reporting, data-driven decision-making, and success measurement.
- Understanding of the architecture of a solution, including platforms, data, integrations, and constraints.
- Ability to lead cross-functional alignment sessions, manage conflicting stakeholders, and drive conflict resolution.
- Excellent written and verbal communication skills, with the ability to engage with technical and non-technical audiences and executive leadership.
Responsibilities
- Oversee the life-cycle of planning, designing, and deploying internal tools or products, including communications, stakeholder management, and project management, ensuring product readiness, identifying gaps, and influencing product roadmaps for optimal customer/partner experience.
- Derive critical insights from customer feedback and data analysis to uncover improvement opportunities and share solutions with internal teams (e.g., Product Management, Developing, Business Solutions).
- Assess and identify product gaps and issues based on customer/partner feedback or metrics analysis, communicate these to internal teams (e.g., Product Management, Developing), and facilitate resolution.
- Collaborate with stakeholders (e.g., Product, Developing, Sales) to develop products and tools, manage escalations, requirements, and feedback, advocating for product stakeholders with internal teams.
Key skills/competency
- Product Management
- Program Management
- Customer Experience
- Data Analysis
- Product Strategy
- Technical Requirements
- Stakeholder Management
- Cross-functional Collaboration
- Product Development Life-cycle
- Google Cloud Platform
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your Product Operations Manager, Cloud Support resume to highlight experience in product strategy, data analysis, and cross-functional leadership, using keywords from the job description.
- Showcase problem-solving: Prepare to discuss past experiences where you identified and resolved product gaps, managed stakeholders, and drove customer satisfaction at Google.
- Practice behavioral questions: Google emphasizes leadership and collaboration; prepare examples demonstrating your ability to lead without authority and manage complex projects.
- Understand Google Cloud: Familiarize yourself with Google Cloud's offerings and architecture to showcase genuine interest and technical understanding for this role.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the typical salary range for a Product Operations Manager, Cloud Support at Google?
02How does the Product Operations Manager, Cloud Support role contribute to customer satisfaction at Google Cloud?
03What kind of experience with data is Google looking for in this Product Operations Manager role?
04What are the key technical skills required for the Product Operations Manager, Cloud Support position at Google?
05How important is cross-functional collaboration for the Product Operations Manager, Cloud Support at Google?
06What are the potential working locations for the Product Operations Manager, Cloud Support role at Google?
07Does Google offer accommodations for applicants with disabilities during the hiring process?
08What is Google Cloud's overall mission and business focus?
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