Policy Specialist, Trust and Safety
Google · Hyderabad, Telangana, India
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- On site
- Full-time
- $120,000 / year
- Hyderabad, Telangana, India
Job highlights
- Protect users and partners from abuse across Google products.
- Develop and enforce scalable global advertising policies.
- Innovate tools and processes for policy implementation.
- Collaborate with product and engineering on policy decisions.
- Manage and resolve high-priority escalations.
About the role
About The Job
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.Responsibilities
- Develop, implement, and enforce scalable Google ads and shopping policies across multiple geographies.
- Innovate tools, systems and processes for implementing policies to maximize efficiency and optimize resources.
- Collaborate with policy, product and engineering teams to influence product and format policy decisions, in order to improve the user experience for policy-related issues at scale.
- Manage and resolve escalations from internal and external stakeholders.
- Identify escalation trends and provide feedback to strengthen formats, systems, policies, and processes.
- Identify gaps or conflicts in the existing policy framework, develop scalable solutions, and work to obtain consensus across the organization.
- Grow awareness and appreciation of advertising policy issues across the company, particularly among regional stakeholders.
- Work with sensitive content or be exposed to graphic, controversial, or upsetting topics or content.
Minimum qualifications
- Bachelor's degree or equivalent practical experience.
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.
Preferred qualifications
- Master's degree.
- Experience in Trust and Safety, policy implementation, and escalation management.
- Experience working with cross-functional stakeholders such as engineering and product management.
- Experience using data and technology to solve business problems.
- Ability to exercise sound judgment in a crisis.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing and fast environment.
Key skills/competency
- Policy Development
- Trust and Safety
- Data Analytics
- Escalation Management
- Cross-functional Collaboration
- Problem-Solving
- Critical Thinking
- Product Management
- Cybersecurity
- Policy Implementation
Skills & topics
- Policy Specialist
- Trust and Safety
- Data Analytics
- Cybersecurity
- Policy Implementation
- Escalation Management
- Google Ads
- Google Shopping
- Cross-functional Collaboration
- Problem-Solving
How to get hired
- Tailor your resume: Highlight your experience in data analytics, Trust and Safety, and policy implementation, using keywords from the job description.
- Showcase problem-solving: Detail instances where you've used data and technology to solve complex business problems, especially in fast-paced environments.
- Demonstrate collaboration: Provide examples of working effectively with cross-functional teams like engineering and product management.
- Research Google's values: Understand their commitment to user safety and integrity, and how your skills align with their mission.
- Prepare for behavioral questions: Be ready to discuss your judgment in crisis situations and your approach to handling sensitive content.
Technical preparation
Analyze Google Ads and Shopping policy examples.,Practice data analysis with sample policy data.,Develop hypothetical policy solutions for abuse.,Study Google's product ecosystem and user safety.
Behavioral questions
Describe a time you handled a crisis.,How do you manage conflicting stakeholder needs?,How do you ensure attention to detail?,How do you adapt to a fast-changing environment?
Frequently asked questions
- What does a Policy Specialist on Google's Trust & Safety team do?
- As a Policy Specialist, Trust and Safety at Google, you will identify and address major challenges to product safety and integrity. You'll use your analytical skills, problem-solving abilities, and user insights to protect users and partners from abuse across various Google products. This role involves developing and enforcing policies, collaborating with engineering and product teams, and managing escalations.
- What kind of experience is most valuable for this Policy Specialist role at Google?
- Google values experience in data analytics, Trust and Safety, policy implementation, and escalation management. Experience working with cross-functional teams like engineering and product management, as well as using data and technology to solve business problems, are highly preferred. The ability to exercise sound judgment in crisis situations is also a key asset.
- How does Google's Trust & Safety team ensure user safety?
- The Trust & Safety team at Google works proactively to protect users and partners from abuse by identifying and tackling the most significant challenges to product safety and integrity. They leverage technical expertise, problem-solving skills, and user insights to combat abuse across Google's diverse product suite, ensuring a safe and trustworthy user experience.
- What are the typical responsibilities of a Policy Specialist at Google?
- Responsibilities include developing, implementing, and enforcing scalable advertising and shopping policies across different regions. You'll also innovate tools and processes for policy implementation, collaborate with product and engineering teams to influence policy decisions, manage escalations, and identify trends to improve systems and processes.
- What is Google's approach to diversity and inclusion for this Policy Specialist position?
- Google is committed to being an equal opportunity workplace and an affirmative action employer. They value diversity and do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. They also consider qualified applicants regardless of criminal histories.
- What technical skills are important for a Policy Specialist at Google?
- While a degree in a relevant field is a minimum, strong data analytics skills are crucial. Experience using data and technology to solve business problems is preferred. The role also involves understanding and influencing product and format policies, which requires a degree of technical acumen and an ability to work with engineering teams.