Policy Specialist, Trust and Safety

About The Job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

Responsibilities

• Develop, implement, and enforce scalable Google ads and shopping policies across multiple geographies.
• Innovate tools, systems and processes for implementing policies to maximize efficiency and optimize resources.
• Collaborate with policy, product and engineering teams to influence product and format policy decisions, in order to improve the user experience for policy-related issues at scale.
• Manage and resolve escalations from internal and external stakeholders.
• Identify escalation trends and provide feedback to strengthen formats, systems, policies, and processes.
• Identify gaps or conflicts in the existing policy framework, develop scalable solutions, and work to obtain consensus across the organization.
• Grow awareness and appreciation of advertising policy issues across the company, particularly among regional stakeholders.
• Work with sensitive content or be exposed to graphic, controversial, or upsetting topics or content.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.

Preferred qualifications

• Master's degree.
• Experience in Trust and Safety, policy implementation, and escalation management.
• Experience working with cross-functional stakeholders such as engineering and product management.
• Experience using data and technology to solve business problems.
• Ability to exercise sound judgment in a crisis.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing and fast environment.

Key skills/competency

• Policy Development
• Trust and Safety
• Data Analytics
• Escalation Management
• Cross-functional Collaboration
• Problem-Solving
• Critical Thinking
• Product Management
• Cybersecurity
• Policy Implementation