Policy Enforcement Manager, YouTube Partner Program
Google · Hyderabad, Telangana, India
- On site
- Full-time
- $150,000 / year
- Hyderabad, Telangana, India
Job highlights
- Enforce YouTube Partner Program policies.
- Develop scalable policy strategies.
- Collaborate with cross-functional teams.
- Utilize data analytics and LLMs.
- Manage sensitive escalations and operations.
About the role
About The Job
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager (PEM) dedicated to enforcing the policies of YouTube’s Partner Program (YPP), you will help guide the overall strategy and enforcement approach for all policies in this area. You will working with a cross-functional team across Policy Development, Product, Engineering, Legal, Ads Policy and Scaled Abuse to operationalize scalable policies that minimize brand risk to the platform while also educating Creators. You will thinking through the unique challenges of a broad array of policy areas (e.g., hate, misinformation, adult, reused content, kids) while developing processes that are consistent and resilient to protect the ecosystem.
This role will require review of graphic, controversial, and offensive video content at times. This role will also require on-call work on weekends and holidays on a rotational basis.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Be responsible for specific areas of vertical performance and extended workforce operations, including quality.
- Research and stay up-to-date on key trends and suspicious patterns of abuse across the team’s policy areas.
- Demonstrate understanding of how YPP policies impact YouTube users, platform changes and new product launches.
- Working knowledge of operations across teams with deep expertise in infra/operations and metrics.
- Liaise with policy, PR, Legal and Partnerships teams to craft and implement process solutions to emerging threats and improve Creator education.
- Usage of GenAI tools to drive abuse mitigation, scaled enforcement, and E2E workflow improvements.
- Generate ideas for policy changes to improve quality and reduce operational burden.
- Manage and shape relationships with Product and Engineering teams to increase detection and enforcement efficiency.
- Manage sensitive escalations, partnering with key cross-functional and executive stakeholders to drive solutions.
Minimum qualifications
- Bachelor's degree or equivalent practical experience.
- 7 years of experience in data analytics, trust and safety, policy, cybersecurity, or related fields.
- Experience in development and usage of Large Language Models (LLMs) in operations.
- Experience in SQL.
- Ability to work non-standard, on-call rotations, weekends, and holiday hours.
Preferred qualifications
- Master's or PhD in relevant field.
- 6 years of experience in content policy, anti-abuse or customer support operations, and reviewing content or answering user questions, and working with vendors.
- Experience with, or education in machine learning.
- Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).
- Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.
Key skills/competency
- Policy Enforcement
- YouTube Partner Program
- Trust and Safety
- Data Analytics
- Large Language Models (LLMs)
- SQL
- Content Policy
- Machine Learning
- Cross-functional Influence
- Abuse Mitigation
Skills & topics
- Policy Enforcement Manager
- YouTube
- Trust and Safety
- Data Analytics
- LLM
- SQL
- Content Policy
- Abuse Mitigation
- Cybersecurity
- Machine Learning
- Python
- Creator Education
- Cross-functional
How to get hired
- Tailor your resume: Highlight experience in data analytics, trust and safety, policy, cybersecurity, and LLM operations, aligning with Google's needs for a Policy Enforcement Manager.
- Showcase relevant skills: Emphasize your proficiency in SQL, machine learning, Python, and your ability to influence cross-functional teams, crucial for this role.
- Prepare for technical interviews: Be ready to discuss your experience with LLMs, data analysis techniques, and SQL, as these are core requirements.
- Understand YouTube's mission: Demonstrate your commitment to making YouTube a safe platform and your understanding of creator policies and content moderation.
- Highlight leadership potential: Showcase your experience in managing operations, driving process solutions, and handling sensitive escalations.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities of a Policy Enforcement Manager at YouTube?
- As a Policy Enforcement Manager at YouTube, you will be responsible for guiding the strategy and enforcement of YouTube Partner Program policies. This includes working with cross-functional teams to operationalize policies, mitigate risks, educate creators, and address emerging threats. You will also manage escalations and contribute to improving detection and enforcement efficiency using tools like LLMs.
- What technical skills are essential for the Policy Enforcement Manager role at Google YouTube?
- Essential technical skills for this Policy Enforcement Manager role include strong experience with SQL for data analysis, and practical experience in the development and usage of Large Language Models (LLMs) in operational contexts. Familiarity with Python or other scripting languages, building dashboards, and data transformation are also highly valued.
- Does this Policy Enforcement Manager role at YouTube involve working with graphic or controversial content?
- Yes, this Policy Enforcement Manager role at YouTube involves the review of graphic, controversial, and offensive video content at times. The role is within the Trust & Safety team, which handles sensitive content to ensure platform safety.
- What is the work arrangement and schedule for the Policy Enforcement Manager at YouTube?
- The Policy Enforcement Manager role at YouTube requires the ability to work non-standard hours, including on-call rotations, weekends, and holiday hours. While the exact work arrangement (on-site, hybrid, remote) isn't explicitly stated, the nature of trust and safety operations often necessitates flexibility and availability.
- How does Google approach equal opportunity for this Policy Enforcement Manager position?
- Google is proud to be an equal opportunity workplace and an affirmative action employer. They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. They also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- What experience with Large Language Models (LLMs) is expected for the YouTube Policy Enforcement Manager role?
- The Policy Enforcement Manager role specifically requires experience in the development and usage of Large Language Models (LLMs) in operations. This indicates a need for candidates who can leverage AI tools to drive abuse mitigation, scaled enforcement, and workflow improvements within the YouTube Partner Program.
- What does 'Trust & Safety' mean in the context of the YouTube Policy Enforcement Manager job?
- In the context of the YouTube Policy Enforcement Manager job, 'Trust & Safety' refers to the team's commitment to making YouTube a secure environment for users, viewers, and creators. This involves understanding and addressing online content concerns, enforcing global policies, and protecting free speech in the digital world.