Platform Customer Engineer, Google Cloud

Google · Hyderabad, Telangana, India

This listing has closed — view similar roles below.

On site
Full-time
$150,000 / year
Hyderabad, Telangana, India

Job highlights

Partner with sales to differentiate Google Cloud.
Serve as trusted technical advisor to customers.
Architect cross-pillar cloud solutions.
Identify and win new business workloads.
Develop technical account plans and strategies.

About the role

About The Job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business issues. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will focus on identifying, pursuing, and winning new business workloads and driving penetration within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Develop and own the technical account plan and strategy, participating in planning and supporting specific business motions.
Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through complex demos, pilots and in-depth workshops.
Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase.
Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

Minimum qualifications

Bachelor's degree or equivalent practical experience.
6 years of experience with cloud native architecture in a customer-facing or support role.
Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
Experience engaging with, or presenting to, technical stakeholders or executive leaders.
Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.

Preferred qualifications

Experience selling technical solutions in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, Cloud AI, networking, migrations, security.
Experience building long-term technical strategies to uncover new workloads with customers.
Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, penetration testing).
Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
Experience migrating applications and services to cloud platforms.

Equal Opportunity Statement

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Key skills/competency

Cloud Native Architecture
Customer-Facing Support
Cloud Engineering
Virtualization and Containerization
Technical Stakeholder Engagement
Programming Languages
Systems Design
Solution Architecture
Cloud AI
Application Modernization

Skills & topics

Platform Customer Engineer
Google Cloud
Cloud Engineering
Customer Support
Technical Sales
Cloud Architecture
Solutions Architecture
GCP
Cloud Native
Application Modernization

How to get hired

Tailor your resume: Highlight cloud-native architecture, customer-facing experience, and programming skills.
Showcase technical depth: Emphasize experience with cloud, virtualization, containerization, and customer workshops.
Demonstrate strategic thinking: Detail experience in building long-term technical strategies and driving business cycles.
Prepare for technical interviews: Be ready to discuss system design, debugging, and cloud solution architecture.
Understand Google's culture: Research Google Cloud's mission and values to align your application.

Technical preparation

Master cloud-native architecture principles.,Practice programming, debugging, and systems design.,Prepare for virtualization and containerization scenarios.,Develop demo and customer workshop experience.

Behavioral questions

Describe a complex technical challenge you solved.,How do you build trust with technical stakeholders?,Tell me about a time you influenced a customer's strategy.,How do you handle technical roadblocks with customers?

Frequently asked questions

What specific technical skills are most crucial for a Platform Customer Engineer at Google Cloud?: For a Platform Customer Engineer at Google Cloud, the most crucial technical skills include deep experience with cloud-native architecture, cloud engineering, virtualization, and containerization platforms. Proficiency in programming languages, systems design, and debugging is also essential. Experience in customer-facing roles, presenting to technical stakeholders, and architecting cross-pillar cloud solutions is highly valued.
How does Google Cloud differentiate its Platform Customer Engineer role from similar positions at other companies?: The Platform Customer Engineer role at Google Cloud emphasizes a strong partnership with technical Sales teams to differentiate Google Cloud's offerings. It involves acting as a primary technical partner and trusted advisor, engaging in technical-led conversations, troubleshooting, conducting proofs of concept, and architecting comprehensive cloud solutions. The focus is on both deep technical expertise and strategic acumen to engage with leaders and drive business transformation.
What kind of customer engagements can I expect as a Platform Customer Engineer at Google Cloud?: As a Platform Customer Engineer at Google Cloud, you can expect to engage in technical-led conversations to understand customer business challenges, troubleshoot technical questions, conduct proofs of concept and demos, and architect cross-pillar cloud solutions. You will also present practical and useful solutions to technical and business leaders, focusing on identifying and winning new business workloads and driving penetration within existing ones.
What are the preferred qualifications for a Platform Customer Engineer at Google Cloud, and how important are they?: Preferred qualifications for a Platform Customer Engineer at Google Cloud include experience selling technical solutions in areas like infrastructure and application modernization, data management, AI, networking, migrations, and security. Experience building long-term technical strategies, understanding security concepts, driving the business cycle, and migrating applications to cloud platforms are also highly desirable. While not strictly required, these qualifications significantly strengthen an application.
How does Google Cloud support the growth and development of its Platform Customer Engineers?: Google Cloud fosters growth through an entrepreneurial team environment and a focus on customer transformation. Platform Customer Engineers are encouraged to deepen their technical expertise across various domains and develop strategic acumen. The role involves continuous learning through customer engagements, problem-solving, and staying abreast of cutting-edge cloud technologies, with opportunities to shape the future of how businesses use technology.
What is the career path for a Platform Customer Engineer at Google Cloud?: The career path for a Platform Customer Engineer at Google Cloud typically involves progressing from individual contributor roles focused on technical sales support and solution architecture to potentially more senior technical leadership positions, specialized roles in specific cloud domains, or even management roles within the customer engineering or sales organizations. The breadth of experience gained provides a strong foundation for diverse career trajectories within Google Cloud.