Platform Customer Engineer, Google Cloud
Google · Gurugram, Haryana, India
- On site
- Full-time
- $150,000 / year
- Gurugram, Haryana, India
Job highlights
- Partner with sales to be a trusted technical advisor.
- Architect cross-pillar cloud solutions for customers.
- Drive technical wins and define delivery plans.
- Present solutions to technical and business leaders.
- Support customer transformation with Google Cloud.
About the role
About the Role
The Google Cloud Platform team empowers customers to transform and innovate their businesses through cloud technology. Our products are built for security, reliability, and scalability, supporting the entire technology stack from infrastructure to applications. We are dedicated to helping developers, businesses of all sizes, educational institutions, and government agencies realize the benefits of our technology. As part of a dynamic, growing team, you will play a pivotal role in understanding customer needs and shaping the future of how organizations leverage technology.
About the Job
As a Platform Customer Engineer (CE), you will collaborate with technical sales teams to showcase the value of Google Cloud to customers. You will act as the customer's primary technical partner and trusted advisor, leading technical discussions to understand their business objectives. You will address technical challenges, conduct proofs-of-concept and demos, and architect comprehensive cloud solutions. Your responsibilities will include driving technical wins, defining delivery and consumption plans, and presenting solutions to technical and business leaders. You will possess excellent technical, communication, and organizational skills, with expertise in areas such as infrastructure and application modernization, data analytics, and more. By blending sales acumen, market knowledge, and technical engagement, you will effectively demonstrate the value of the Google Cloud portfolio.
Responsibilities
- Develop and own the technical account plan and strategy, supporting targeted sales motions.
- Utilize sales, programming, and solutions architecture expertise to demonstrate Google Cloud Platform value through demos, pilots, and workshops.
- Architect cross-pillar solutions, drive technical wins, and define initial customer delivery plans, leading technical engagement through the solution phase.
- Facilitate post-sales transitions by supporting pricing activities and handing off the final delivery plan to implementation teams.
- Monitor progress against the delivery plan, offering support to cross-functional teams during ramp, delivery, migration, or implementation phases.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud-native architecture in a customer-facing or support role.
- Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
- Experience engaging with, or presenting to, technical stakeholders or executive leaders.
- Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
Preferred qualifications:
- Experience selling technical solutions in areas like Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations, or Security.
- Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
- Experience migrating applications and services to cloud platforms.
- Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, pen testing).
Key skills/competency
- Cloud Native Architecture
- Customer Facing Role
- Technical Stakeholder Engagement
- Programming Languages
- Systems Design
- Infrastructure Modernization
- Application Modernization
- Data Analytics
- Cloud Security
- Google Cloud Platform
Skills & topics
- Platform Customer Engineer
- Google Cloud
- Cloud Engineering
- Customer Facing
- Technical Sales
- Solution Architecture
- Cloud Native
- Customer Engagement
- Technical Support
- Cloud Migration
How to get hired
- Tailor your resume: Highlight your 6+ years of cloud-native architecture, customer-facing, and technical stakeholder engagement experience.
- Showcase technical skills: Emphasize your experience with cloud engineering, virtualization, containerization, and programming languages.
- Prepare for technical interviews: Be ready to discuss systems design, debugging, and present solutions for customer challenges.
- Demonstrate business acumen: Articulate your experience in driving the business cycle and migrating services to cloud platforms.
- Research Google Cloud: Understand their core products, services, and how they help businesses digitally transform.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary role of a Platform Customer Engineer at Google Cloud?
- As a Platform Customer Engineer at Google Cloud, your primary role is to be the customer's trusted technical advisor and partner. You will collaborate with sales teams, understand customer needs, architect cloud solutions, and drive technical wins by leveraging your expertise in Google Cloud technologies.
- What kind of technical experience is most valued for this Platform Customer Engineer role at Google?
- Google values extensive experience in cloud-native architecture, cloud engineering, virtualization, and containerization. Proficiency in programming languages, debugging, systems design, and experience presenting to technical stakeholders are also highly valued for this role.
- How does a Platform Customer Engineer contribute to sales at Google Cloud?
- Platform Customer Engineers support technical sales by differentiating Google Cloud through technical-led conversations, demos, and proofs-of-concept. They architect solutions that meet customer needs, driving the technical win and defining the path for successful implementation.
- What are the key responsibilities of a Platform Customer Engineer post-sales?
- Post-sales, a Platform Customer Engineer facilitates the transition by supporting pricing activities and handing off the delivery plan to implementation teams. They also maintain awareness of progress against the delivery plan and provide support during the ramp, delivery, migration, or implementation phases.
- Does Google Cloud offer opportunities for career growth for Platform Customer Engineers?
- Yes, Google Cloud is a rapidly growing business that offers opportunities to shape the future of technology adoption. As a Platform Customer Engineer, you will be part of an entrepreneurial team, contributing to customer success and potentially growing your expertise across various cloud domains.
- What specific cloud platforms or technologies should I be familiar with for this role?
- While the role focuses on Google Cloud Platform, a strong understanding of cloud-native architecture, cloud engineering, and containerization platforms is essential. Experience with infrastructure modernization, application modernization, data management, and security concepts is also highly beneficial.