Customer Engineer, Platform, Google Cloud

About the Job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Platform Customer Engineer Role

As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to the customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations. You will troubleshoot technical questions and roadblocks, engage in proofs of concept and demos, and use the expertise to architect cross-pillar cloud solutions that solve business tests. You will drive the technical win and define the delivery and consumption plans. You will use your acumen and presentation skills to engage with technical and business leaders, present practical and useful solutions on Google Cloud. You will identify, pursue, and win new business workloads and drive engagement within existing ones. You will have technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to show the value of the Google Cloud portfolio. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Develop and own the technical account plan and strategy, participate in planning and supporting targeted sales motions.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots and workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transition the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, provide support to cross-functional teams during ramp, delivery, migration or implementation phases.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.

Preferred Qualifications

• Experience selling technical solutions in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations, Security.
• Experience with building technical strategies to uncover new workloads with customers.
• Experience migrating applications and services to cloud platforms.
• Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, engagement testing).
• Experience in driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).

Equal Opportunity Statement

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Key skills/competency

Cloud Engineering, Customer Facing, Technical Sales, Solution Architecture, Google Cloud Platform, Infrastructure Modernization, Application Modernization, Data Analytics, Cloud AI, Security Concepts.