Partner Operations Manager, Music @ Google
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Job Details
Overview
The Partner Operations Manager, Music at Google will support YouTube Music partners through operational support, technical troubleshooting, and process improvements. The role involves direct support to key Music partners such as labels, publishers, and artists using email and video conferencing.
Location & Eligibility
This role may be located at the Playa Vista, CA campus with flexibility to choose from other preferred locations including New York, NY; Los Angeles, CA; and San Bruno, CA. Applicants in the County of Los Angeles will be considered per local ordinances.
Minimum and Preferred Qualifications
Minimum: Bachelor’s degree or equivalent, 2 years in customer support/client services, technical troubleshooting, and experience with spreadsheets.
Preferred: Master’s degree, experience in the Music industry or Music Rights Management, data analytics and SQL skills, and proven ability to drive process improvements.
Responsibilities
- Provide operational support via email and VC.
- Manage escalations from vendor agents.
- Act as a solutions consultant across teams.
- Streamline workflows and drive process improvements.
- Leverage quantitative and qualitative data for decision making.
Key skills/competency
- Operational Support
- Customer Service
- Technical Troubleshooting
- Process Improvement
- Data Analytics
- Music Industry
- YouTube Product Knowledge
- Spreadsheet Proficiency
- Escalation Management
- Cross-functional Collaboration
How to Get Hired at Google
🎯 Tips for Getting Hired
- Customize your resume: Tailor your experience to Google requirements.
- Highlight customer support: Emphasize technical troubleshooting skills.
- Research Google culture: Understand their mission and values.
- Prepare for case studies: Focus on process improvement examples.