Outcome Customer Engineer, Google Cloud

About the Job

As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will drive initial and ongoing business generation ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities. You will blend sales expertise, market knowledge, direct technical engagement, and technical project management to prove the value of the Google Cloud portfolio.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
• Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
• Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
• Identify expansion opportunities for new workloads within the account during project execution.
• Drive sustainable product usage to help customers realize value on an ongoing basis and secure future contract renewals.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in one or more core areas: infrastructure modernization, Cloud runtimes (GKE/Cloud run), databases, or networking and security.
• Experience with cloud infrastructure or application modernization in a delivery role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages, debugging, or systems design.

Preferred Qualifications

• Experience with Infrastructure as Code (Terraform) and CI/CD pipelines, and in programming languages (Python, Go) for automation.
• Experience with SRE principles, incident response protocols, lean/agile methodologies to manage delivery flow and eliminate waste.
• Experience guiding Global Systems Integrators (GSIs) or partners through technical implementations and enforcing quality standards.
• Familiarity with Google Cloud Foundation Toolkit (CFT) or similar standardized deployment libraries.
• Ability to act as a player-coach, upskilling customer teams through code walkthroughs and technical workshops.
• Ability to navigate ambiguity, facilitate technical workshops, and guide customers through the organizational change to adopt a new cloud-powered business process.

Key skills/competency

• Cloud Native Architecture
• Google Cloud Platform (GCP)
• Deployment Planning
• Customer Engagement
• Technical Leadership
• Infrastructure Modernization
• Programming (Python/Go)
• Systems Design
• CI/CD Pipelines
• Terraform