Outcome Customer Engineer, Google Cloud Platform
Job Overview
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Job Description
About the Outcome Customer Engineer, Google Cloud Platform Role
As a Google Cloud Platform (GCP) Outcome Customer Engineer (OCE), you will be instrumental in driving the initial and ongoing business ramp for our customers. Your core mission will be to clear blockers and ensure customers derive maximum benefit from their Google Cloud investment at an accelerated pace. You will lead the management and execution of comprehensive deployment plans, guiding scoped workloads into production by providing essential technical leadership to both customers and partners. This role directly impacts the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption rates, and expanded future opportunities.
You will expertly blend sales acumen, market knowledge, direct technical engagement, and technical project management skills to convincingly demonstrate the value proposition of the Google Cloud portfolio.
Key Responsibilities
- Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, including onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
- Leverage skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
- Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
- Identify expansion opportunities for new workloads within the account during project execution.
- Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreements renewals.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in deployment planning, orchestration, or change management.
- Experience in programming languages, debugging, or systems design.
- Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.
Preferred Qualifications
- Experience in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations or Security.
- Experience with Google Cloud products and differentiating from competition.
- Experience working with product and capacity teams to resolve technical and capacity blockers.
- Experience with object-oriented programming languages (e.g., Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.
About Google Cloud
Google Cloud empowers every organization to digitally transform its business and industry. We provide enterprise-grade solutions built on Google’s cutting-edge technology and offer tools that enable developers to build more sustainably. Customers across more than 200 countries and territories rely on Google Cloud as their trusted partner to foster growth and address their most critical business challenges.
Key Skills/Competency
- Cloud Native Architecture
- Deployment Planning
- Customer Engagement
- Technical Leadership
- Programming (Python, Java)
- Debugging & Systems Design
- Project Orchestration
- Value Realization
- Cloud Solutions
- Stakeholder Influence
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight extensive experience in cloud-native architecture, deployment planning, and customer-facing technical leadership relevant to Google Cloud.
- Showcase technical prowess: Emphasize practical experience with programming (Python, Java), debugging, and systems design to resolve complex technical blockers.
- Prepare for case studies: Practice solving real-world cloud deployment, migration, and optimization scenarios, demonstrating your strategic and technical problem-solving skills.
- Demonstrate leadership & influence: Share concrete examples of engaging, presenting to, and successfully influencing technical stakeholders and executive leaders in previous roles.
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