Outcome Customer Engineer, Google Cloud
Job Overview
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Job Description
About the Role: Outcome Customer Engineer, Google Cloud
As an Outcome Customer Engineer (OCE) at Google Cloud, you will drive initial and ongoing business ramp for our customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped workloads into production by providing technical leadership to customers and partners. This role directly impacts the velocity and incremental consumption of customer workloads, leading to accelerated value realization, higher adoption, and future expansion opportunities. You will blend sales expertise, market knowledge, direct technical engagement, and technical project management to prove the value of the Google Cloud portfolio.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 6 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in deployment planning, orchestration, or change management.
- Experience in programming languages, debugging, or systems design.
- Experience engaging with, presenting to, or collaborating with technical stakeholders or executive leaders.
Preferred Qualifications
- Experience in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations or Security.
- Experience with Google Cloud products.
- Experience working with product and capacity teams to resolve technical and capacity blockers.
- Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer deployment.
Responsibilities
- Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
- Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
- Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption as quickly as possible.
- Identify expansion opportunities for new workloads within the account during project execution.
- Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreements renewals.
Key skills/competency
- Cloud Native Architecture
- Customer Engineering
- Deployment Planning
- Technical Project Management
- Systems Design
- Programming (Python, Java)
- Debugging
- Stakeholder Engagement
- Cloud Adoption
- Value Realization
How to Get Hired at Google
- Research Google's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume and cover letter to highlight cloud architecture, deployment, and customer engagement skills for Google.
- Showcase technical depth: Prepare to discuss your experience with programming, debugging, and systems design specific to cloud environments.
- Practice behavioral questions: Be ready to articulate how you've handled customer challenges, managed project timelines, and driven value realization at Google.
- Demonstrate Google Cloud knowledge: Highlight any experience or certifications with Google Cloud products to stand out in your application for Google.
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