Outcome Customer Engineer, Google Cloud

About the Outcome Customer Engineer, Google Cloud Role at Google

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will drive the initial and ongoing business growth ramp for the customers, clearing blockers and ensuring they get the maximum benefit from their investment. You will manage and execute the deployment plan, transitioning workloads into production by providing technical leadership to customers and partners. You will have a direct impact on the incremental consumption of customer workloads, leading to value realization, adoption, and expansion opportunities. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities of an Outcome Customer Engineer, Google Cloud

• Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, on-boarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).
• Employ skills such as coding, debugging, or systems design to resolve technical blockers and accelerate deployment.
• Drive and track progress of the initial and ongoing ramp of workloads, moving customers from agreement to consumption.
• Identify expansion opportunities for new workloads within the account during project execution.
• Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreements renewals.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages, debugging, or systems design.
• Experience in collaborating and presenting to technical stakeholders or executive leaders.

Preferred Qualifications

• Experience in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, cloud Artificial Intelligence (AI), networking, migrations or security.
• Experience with Google Cloud products and differentiating from participants.
• Experience in working with product and capacity teams to resolve technical and capacity blockers.
• Experience with object-oriented programming languages (e.g., Python, Java), and using technical knowledge to accelerate customer deployment.

Key skills/competency

• Cloud-native architecture
• Deployment planning
• Customer success
• Technical leadership
• Programming (Python, Java)
• Debugging
• Systems design
• Project orchestration
• Stakeholder management
• Google Cloud Platform